XCMG TrueCare, a "whole-hearted +" global service brand of XCMG, was released

November twenty sixth，Shanghai BMW show opens

Activity site

XCMG Launches Global Blockbuster——

XCMG TrueCare

Xugong“Whole heart+”Service brand

Service-oriented

It's Xugong Group“Wuhua”An important part of transformation and upgrading

BuildGlobal Preferred Service Brand

It is an integrated solution provided by XCMG for global customers.

To create a world-class brand

Unremitting pursuit

At the scene，Liu Jiansen, Vice President of Xugong Machinery, explained in depth the strategic concept of the brand-new service brand and“XCMG TrueCare”Service architecture and system。

Xugong“Whole heart+”Closely linked to service brand“Solid to Succeed”XCMG brand concept，With“solid”Is the kernel，Building a Global Service Commitment，Committed to innovation through excellence、Strict quality control and efficient service，Provide integrated solutions for global customers，Leading the future with intelligent and customized services，Help customers maintain a competitive advantage in the global market。

S-Swift Speed

Supported by a global service network，Ensure the first response to customer needs，With“Customer 360”+“Device 360+Spare parts 360”View system, etc.，Solve the problem quickly，Minimize downtime。

O-Optimal
Best

Through the integration and application of five digital management systems of XCMG，Provide the best solution for customers，Improve operational efficiency。

L-Longterm
Long term

On bail、Extended warranty、Second mobile phone and other services atomic product portfolio，BuildTCOService mode，Provide customers with a variety of value-added services，Full life cycle of escort equipment，Provide continuous care，Establish long-term cooperative relationship。

I-Intelligent
Intelligence

Work on building“R & D, production, supply and marketing, service and finance”Full Scene Smart Solution，Meet customer customization needs。

D-Dedicated
Exclusive

Relying on Global Call Contact Center，7*24/7 focus on customer needs，Real-time support from professional team，Combined with digital platform monitoring，Ensure continuous and efficient operation of equipment，Ensure 100%The customer is satisfied。

At present，XCMG has formed 14 overseas regions in the world.，50+Subsidiary，300+Dealer and 2000+Service outlets，1000+XCMG service experts and 10000+Localization Service Engineer，20+Global service guarantee system including service standardization system，And“Xuzhou General Treasury+Regional Center Library+National Treasury+Dealer and project library”Global Level 4 Spare Parts Network，Ensure consistent rapid response and quality of service across region。

“We believe，With the support of global customers and friends，‘XCMG TrueCare’It will become the preferred service brand in the global construction machinery industry.，Innovation of Extending the Value Chain of the Main Industry，Create a new height of global famous brand。”Liu Jiansen said。

Entrust with all one's heart and never stop

XCMG is always worthy of your trust

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