[Cheng Xin Service] Serve the new generation and build a Populus euphratica forest to protect long-distance Xinghan heavy truck customers

On the vast land of Xinjiang，Thousands of years of history witness its vicissitudes.，Space and time are interlaced here.，Gave birth to the unique desert Gobi.。Life is tenacious here.，Populus euphratica forest will not die for a thousand years.，Dead for a thousand years.，Fall a thousand years, immortal.，Become the lonely guardian of the desert.。Remote service team serving Xinjiang region，From the time it was established, the roots were planted in yellow sand.，Like Populus euphratica，Be the guardian of your customers.，Whether experiencing wind and sand or exposure to the sun.，Or freezing cold and blizzard?，“Hold on to the customer”Became their belief.。

December 11 last year，Remote alcohol and hydrogen service team receives snowstorm warning in Xinjiang，The temperature is about to plummet，Backstage quickly organized personnel、Assemble the team，Go to Xinjiang、Layout in advance，To ensure timely service and rescue.。Thirteen，The blizzard arrived as promised，The rescue team is methodical，Carry out rescue in a tense and orderly manner，Service scheduling、Service Manager、Service station、Research and development、Quality joint team，The soldiers rushed to the customer site in six routes.，24-hour uninterrupted service，Get rid of the driver in time，Win the unanimous approval of drivers and customers。

This extreme rescue lasted for nearly 10 days.，It coincided with the outbreak of influenza.，The outbreak of the virus and intensive relief work have also caused service managers to develop fever symptoms.，Team spirit is more cohesive at this time.，Service managers who don't have a fever will take the initiative.，Seek rest time for the service manager who has a fever and is not feeling well，Similarly, these partners returned to work immediately after the fever subsided.，Help and support each other.，Unite as one，They jointly completed the rescue service task.。

During the rescue，Team members rely on sincere service attitude and efficient service quality.，Successfully impress customers，Has won the recognition of many customers.。December thirteenth，Under the influence of the blizzard，The temperature in Bole area of Xinjiang is approaching-38℃, The user encountered a Vehicle problem and called for help.，And because of the anxious operation, there is a lot of negative emotions.。After the service background receives the message，Service Manager Ma Jianlong and his colleagues were immediately dispatched to the rescue.，Facing the heavy snow.，They didn't back down，In the case of less than 5 meters of visibility, he still bravely moved forward.，Arrived at the customer site at the fastest speed.，Develop a repair plan immediately，Joint R & D team troubleshooting。

After investigation, personnel are required to drill into the bottom of the Vehicle for maintenance.，Warm down jacket can only be taken off.，It was freezing cold，Ma Jianlong took the lead，At-38℃Get under the car in a single coat in the cold.，With a piece of cardboard.，Lying in the snow and ice for hours.，It was so cold that he lit a charcoal fire beside him to keep warm.，In severe cases, the whole body shivers with cold.，Lips are purple，The eyelashes are covered with frost.。The customer was very moved when he saw it.，Take the initiative to invite him into the house to warm up.，He also expressed his admiration for the service team.：“No, I don't know，The remote service staff is very conscientious and responsible.，Some brands are too remote here.，You can't come here even if you call.，Remote service is more reassuring.。”

Ma Jianlong after 2000，Early 20s，Don't look young.，But there is knowledge、Cultured、Have a mind， Flexible and tough，After completing the methanol heavy Truck pre-service training last year,，Has been running around in Qitai、Bole、Naomao Lake、The most difficult places such as Toksun，Always walk in the front line of service.。He said：“Company leaders often say to our service staff.，Service attitude is the first.，Is the most important.，Customers should be moved to have nothing to say.。”The young man kept the purpose of service in mind.，It is also being implemented bit by bit with action.，The quality of tenacity in him，It represents the strength of the new generation of remote service.，Like a new Populus euphratica.，Block wind and sand for customer operation，Build a solid guarantee。

Behind the recognition of front-line service personnel by customers，Many employees of the service company are also paying silently.、Forge ahead，Team collaboration and efficiency are fundamental to win the trust of customers.。The prelude to this winter has gradually begun.，The service company is carrying out technical training in full swing.，Winter warmth activities have also been carried out one after another.，Provide more convenience for customers、More professional services，Help customers travel smoothly and remotely。

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