Volvo Construction Equipment Wins Another AwardWon the Golden Wrench Award for two consecutive years
Recently，By《Construction machinery today》Magazine、《Construction Machinery and Maintenance》Magazine Co-Sponsored“2024 China Construction Machinery Marketing&Post-market conference”Held in Wuhan, Hubei。
Volvo construction equipment relies on popular“Wo, you're right here.”Customer care activities，Won the Golden Wrench Award of China Construction Machinery Service again。This is the second consecutive time to win the award after 2022.，It fully demonstrates our continuous innovation strength and outstanding performance in the field of service.。
Service Innovation Industry Leading
Care for customers wholeheartedly Continuously create value
With the steady development of China's construction machinery industry,，The market demand for high standard service is growing.。Volvo construction equipment keeps pace with market changes，Hold on“Dedicated to constancy ，Wo Zhi Cheng”The concept of service，Push outCovering the whole life cycle of equipment“Have plenty and have no worries”Customer Service Solutions。The programme focuses on:“Save money”、“Save time”、“Peace of mind”、“Major”Four service dimensions，Provide equipment management、Caring extended warranty、Expert services、Oil accessories、All-round services such as training and communication，Dedicated to helping customers solve multiple operational challenges。
“Wo is right next to you.”Activity upgrade
Ensure that each piece of equipment is inspected at least twice
As“Have plenty and have no worries”Customer Service Solutions Signature Initiative，“Wo is right next to you.”The brand event has been successfully held for 14 sessions since its launch.。
The core of the activity is on-site equipment inspection.，Combined with personalized technology updates、Parts concessions and Vehicle networking service upgrades, etc.，Provide efficient operation guarantee for customers。
In the 2024 Customer Care Campaign，Volvo Construction Equipment Special DispatchTCLSenior experts of 2 and above shall serve as equipment patrol inspection engineers.，Ensure high standards of patrol inspection。During the event，Technical training was also conducted, including、Interactive links such as exchanges and video contests，Further enhance customer experience。It is worth mentioning that，The event was launched on March 1, 2024.，Lasting until 12 December，Ensure that each piece of equipment is inspected at least twice，Practice with practical actions“Wo is right next to you.”Service commitment。
Electric Equipment Service Green Future
Efficient operation and worry-free use
In terms of electric equipment services，We do the same“Wo is right next to you.”A promise。During the event，Volvo Construction Equipment RelianceAll-weather digital monitoring platform、Customized intelligent housekeeper service、Responsive, stationary support，And a comprehensive service agreement，Ensure efficient operation of electric equipment and worry-free use of customers。In addition，Regular inspection and in-depth training of technical specialist team，And green battery recycling solutions，While bringing significant economic and environmental benefits to customers，It also highlights the leading strength and sustainable development concept of Volvo construction equipment in the field of electric services.。
Rapid response of digital services
A nationwide service network
In addition to ongoing customer care activities，Volvo construction equipment is also constantly improving its digital service capabilities.。ThroughVDISSystem Management Service Process、WeChat public platform and officialAPPPlatform, etc，Provide maintenance appointment for customer、Online customer service、Accessory purchase and other services，And promise“15-minute response、Arrive in 2 hours within 50 kilometers、24 hours to repair”，Solve problems for customers at the fastest speed。
Not only that，Volvo Construction Equipment Pass37 dealers across the country、204 sales and service outlets，About 1655 professional sales and service personnel，Accurately grasp the market demand，Innovation for our customers、Reliable、High-quality products and optimized service experience throughout the whole life cycle。No matter where the customer is，Have quick access to professional support。
As the world's leading construction equipment manufacturer and total solution provider，Volvo Construction Equipment has always upheld“Build an ideal life together”Brand concept，To provide customers with a total solution from equipment procurement to after-sales support，Continuously create value for Chinese construction machinery users。Future，Volvo construction equipment will continue to work hand in hand with local partners.，Innovation-driven service upgrading，Promote win-win cooperation through cooperation，Jointly contribute to the high-quality transformation of China's infrastructure and construction machinery industry。
