Sany Crane Service Wanlihang | Accompaniment and Witness of Cotton Coat: Do Things to the Maximum of Your Ability

October 23, 2024

On Gao Peifa's service car.，In addition to various tools and common accessories，A cotton overcoat is particularly conspicuous.。Gao Peifa introduced：“The weather in Inner Mongolia changes greatly.，Snow is common in September and October.，This coat is my good companion.。”

Enter October，The temperature in Inner Mongolia is already in single digits.。During the National Day，Gao Peifa received a call for troubleshooting of the big arm.，Maintenance from 8:00 a.m. to 2:00 p.m.，For the longest time, he fought continuously for more than three hours in his upper arm.，When the maintenance is finished and the protective suit is removed，The whole body has been soaked through.。He said indifferently.：“It is very troublesome to repair the big arm.，Small space is not easy to operate，The temperature inside is high and sweaty.，This is common in the service process.，There is a big temperature difference here，Keep this cotton coat ready.，It's not easy to catch a cold.。”Since he joined the company in 2021，Gao Peifa Cumulative Travel 16.70,000 kilometers，Total number of service orders 1175，Among them, there are 669 maintenance equipment.，Troubleshooting 357，This cotton overcoat also accompanied him to leave a sandstorm mark along the way.。

In Gao Peifa's eyes，Not afraid of dirty, not afraid of tired, just basic.，Do a good job of service and be willing to drill.、Continuously improve their knowledge and ability，Therefore, as long as R & D personnel do collaborative services or customer research in the region.，Gao Peifa must have been asking all the way.。 Once ，An electrical engineer went down to the area to support the system upgrade.，Not long ago, Gao Peifa encountered an electrical problem and didn't understand it.，In order to help the customer solve this completely.“A minor problem”，Gao Pei sent a sentence“It's on the way”Running more than 400 kilometers back and forth with R & D engineers，Postpone the return time of R & D engineers by one day，The next morning, he was dragged by Gao Peifa to the overhaul plant to open a small kitchen.。The R & D engineer joked when he left.“It's a pity that you don't do marketing.”。

End of each service，Gao Peifa will chat with customers for more than ten minutes.，Understand the specific situation of the customer's car，Good for customers to develop more professional、Accurate maintenance advice”，His attitude，It has received high recognition and feedback from customers.。To this，Gao Peifa said modestly.：“It is my duty to do a good job of service.，Do things to the maximum of one's ability，It's an account to the customer.，It is also a confession to oneself.。”