Wanli patrol inspection, worry-free equipment, Sany crane "service Wanlihang" really work hard

October 16, 2024

“Service creates value”——Annual“Sanyi Restart Service Wanlihang Activity”Since its launch in September，For nearly a month.，2650 person-times have been invested，Travel more than 100,000 kilometers，More than 7000 patrol inspection equipment。

Always be ready、Immediate response

The client's call is an order.

Long vacation is a rare time to relax.，But there are still many people who stick to their jobs.，Serve the needs of others at all times。

This day，Sichuan service engineer Qi Guoying's on-duty phone rang suddenly.，Brake air pressure alarm of customer equipment，The construction is deep in the mountains.，Afraid to start and get off.。After Qi Guoying learned about the situation,，Pack up your tools and set off immediately.：“A holiday is a holiday，But didn't the client have a rest?，Our responsibility is to do a good job of protection for customers.，Especially on this special day.，You can't keep the customer waiting too long.，Let them go home early.。”

The equipment is located in the depths of Liangshan Group in Muli Xizangan Autonomous County, Liangshan Yi Autonomous Prefecture, Sichuan Province.，The distance is about 430 kilometers.，After a night of running around.，Qi Guoying arrived at the equipment site in the early morning of the next day.，The customer was pleasantly surprised.：“I didn't expect you so soon.！”

The fault was quickly and smoothly eliminated.，Qi Guoying also carried out a comprehensive inspection of the equipment.，Patiently answered the customer's other inquiries，It has been highly praised by customers.。

“Qi Guoying：Now that you've done it，Do it well，Do the service，Don't be afraid of dirt，Not afraid of tiredness，The customer is satisfied，Is the value of our existence.。
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Careful，Trickle down is not easy

Create Customer Value with Profession

Another team that has been highly praised in the industry is Sany.“Special Service Team”，They are skillful、Experienced，Is the nemesis of difficult and complicated diseases.。According to the usual practice，They should focus on cleaning up the old problems that have not been dealt with thoroughly during the activities.，Carry out all-round inspection of key equipment，Including electrical、Mechanics、Hydraulic、Lubrication、Gas pipeline and other systems，The function parameter is abnormal、Abnormal noise、Vibration、Overheating and other problems，Everything is big and small，Are the targets of their sweeping.。

At the same time，The activity also provides safety-related operation and troubleshooting skills training for operators according to the standard.，Provide one-to-one equipment answering and explanation for operators，Ensure that the operator can master the correct operation and maintenance methods of the equipment.。

“Service Wanlihang”It is a special activity for Sany to concentrate its efforts on service enhancement.，It has been 14 years since it was first launched in the industry in 2010.，It not only improves the service experience of Sany's customers.，It also drives the development of industry service activities.，Customers in the whole industry feel the service upgrade of their own brands.。

Trinity serves regardless of time.、Regardless of location，The road is always the same.，Users are welcome to supervise and criticize Sany's service work.，Put forward construction suggestions，Help SANY and the industry to make continuous progress in service，Let customers enjoy better、More professional quality service。