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7 days and 168 hours of guarding! Direct service without closing and continuous operation (Sany Heavy Truck)

October 10, 2024

The whole country is celebrating,National Day Golden Week of Family Reunion,Direct service engineers of Sany East China Branch stick to their posts spontaneously,“Keep working on file.,Stick to your post and never relax.”

Sanyi card holy direct service mode,With“Stationing point + Exclusive team + Professional programmes + 24 hour response”For the work creed,Provide“One on one”Butler service,Provide a solid guarantee for customer operation to become rich。

Guo Songbin  Direct service engineerNational Day Guardian:7 days  Average duration:12h/God

National Day,When people are immersed in a happy atmosphere.,Direct service engineer Guo Songbin,Still stick to your post、Work overtime,Ensure the normal operation of customer Vehicles。

Parts order at 12:30 a.m.、6:00 a.m. to 11:00 p.m.、Roadside assistance 200 km away,He is always on call、The ultimate service experience of timely solution,Customers are full of praise.。

 

Chen Peng  Direct service engineerNational Day Guardian:7 days  Average duration:11h/God

9 cities in 7 days,He really explained what Trinity Direct Service is.,Whether it's speed of response、Active service or appeal processing?, All “Exceed customer expectations、Exceed industry standards”。

I can't spend the holidays with my family.,But see the customer's satisfied smile.,Hear the sound of normal operation of the equipment,He was deeply proud:With one's own actions,Contribute to national construction.,Provide guarantee for the normal operation of customer equipment。

 

Li Yanlin  Direct service engineerNational Day Guardian:7 days  Average duration:12h/God

Volunteer to give up vacation and stick to post for 7 days,Work more than 12 hours a day,Do it“There is a response to everything”,Escort the full-time operation of customers。

He shuttled through various construction sites.,Check every piece of equipment carefully.,Solve all kinds of fault problems in time,Customers are deeply touched by their dedication.。

 

Tang Zitian  Direct service engineerNational Day Guardian:6 days  Average duration:10h/God

On duty during the National Day holiday,He took the initiative to help customers with technical renovation and troubleshooting.、Addresses customer emergency shipping requirement,In order to ensure the normal operation of the customer's test car,Car-following 24-hour maintenance。The customer speaks frankly,Absolute trust in SANY's efficient after-sales service,“My choice is not wrong.”。

There are hundreds of such excellent direct service engineers all over the country.,Stationed at the site day and night,Give priority to the interests of customers.。It's them,Only in this way can leading marketing service of Sany Electric Card Industry be created.“Soft power”。

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