【Original article of China Road Machinery Network】In the vast starry sky of the construction machinery industry，Caterpillar is certainly a bright star.，With its excellent product quality、Innovative technical strength and global service network，Leading the industry forward。And in this dual race for products and services,，A Caterpillar dealer，As a bridge between brand and customer，It is also based on its professional service ability and deep market insight.，To create a value experience for customers beyond expectations。
Recently，China Road Machinery NetworkWalk into Yi Chu Ming Tong，Experienced on the ground how Caterpillar and its Dealers have passed the professional、Sustainable operation provides customers with the whole process、Reliable after-sales service solutions。
Adhering to the concept of sustainable development，Caterpillar Continues to Improve Products and Services，Help customers meet housing needs、Clean water、The need for social infrastructure such as transport and reliable energy，In order to improve the living environment and quality of life。In mainland China，Caterpillar and Lee Shing Hong Machinery、Huabei Lixing Machinery、Xinchang and Yichu Mingtong fourCat®Agent cooperation，Work together to provide customers with comprehensive product and service solutions。Caterpillar has strict systems and standards for the development and management of dealers.，Adopt global dealer operations optimization program，Marketing sales to agents、Comprehensive assessment of parts service and digital operation，Ensure that the dealer's service capabilities meet Caterpillar's high standards。
Through its dealers, Caterpillar offers its customers a full range of services throughout the life cycle of the equipment.。Headquartered in Chengdu, Sichuan, Yichumingtong，It is the regional agent of Caterpillar in Southwest and Northwest China.，The agency area includes Sichuan、Yunnan、Guizhou、Chongqing、Gansu、Qinghai、 Tibet 、Ningxia and Shaanxi。The company's business covers Caterpillar complete equipment.、Second, mobile phone rental、Power equipment、Parts distribution、Maintenance services，It aims to provide customers with excellent construction machinery products and professional and efficient solutions.。
Headquartered in Chengdu, Sichuan, Yichumingtong
Zhao Wencai, CEO and president of Yichu Mingtong, said.，The year 2025 will mark the 30th anniversary of ECI-MINTOM's partnership with Caterpillar.。Thanks to the development of China and the success of Caterpillar's strategy in China，ECI-Metro has more than 20,000 customers and more than 30,000 equipment and units in China.，It has more than 30 branches、50 service outlets，Excellent on-site support capability。ECI-Metro has always adhered to the customer-oriented mission.，That is, customers need to use good products.，Experience excellent service.，Get a good return on investment。It is based on this idea.，ECI-Metro and Caterpillar、Customers work together，Create value together。
An excellent service shop is the cornerstone of the high standard of service offered by Caterpillar dealers.。Walk into the spare parts warehouse and maintenance workshop of Yichu Mingtong.，The first thing that catches our eyes is the orderly working scene and highly specialized equipment.。Here，Caterpillar machines are carefully overhauled and tuned by service engineers.，Rejuvenate，Ready to dive back into heavy engineering duties。Yichu Mingtong not only has advanced maintenance technology and tools，What's more,，They have an experienced team.、Skilled service team，These team members know all about Caterpillar products.，Ability to diagnose problems quickly and accurately，Provide optimized solutions。
Yichumingtong Chengdu Parts Warehouse
Li Yongwei, Chief Operating Officer of Yichu Mingtong Maintenance and Parts Operations Department, said.，Yichu Mingtong's service commitment to customers is to require 2-hour response and repair within 24 hours.，This is in line with Caterpillar's overall service strategy in China。
In terms of workshop management，Caterpillar places great emphasis on the ability of dealers around the world to implement pollution control。This is useful for component reconditioning、Assembly of parts can be realized after assembly、The complete operation function of the complete equipment is of great significance.。During the visit of Yichu Mingtong，The author sees that the control of pollution is reflected in the whole maintenance process.，Disassembly、After cleaning, the parts are always in a pollution-free state。At the same time, all are cleaning.、The sewage generated during the maintenance process will pass through the internal pollution control closed-loop system of Yichumingtong.，Filtered layer by layer，Finally, the recycling is realized.。This aligns well with Caterpillar's sustainability goals.。
Maintenance equipment and cleaning equipment also play an important role in the service.。Each equipment of Yichu Mingtong has a special tool management room.，Realize online tool process management。The equipment will be pre-inspected before entering the workshop.，Includes component disassembly、Cleaning of parts and assemblies、Inspection after disassembly，Assembly and testing of components and assemblies。After final assembly of assembly components and complete machine，Ensure that the performance of a series of components is fully up to standard through important test links.。
Yichu Mingtong Mobile Service Vehicle
Digital Technology Helps Caterpillar Dealers Improve Service Level，Better service experience for customer agent。Li Yongwei said，Yichumingtong uses big data、Cloud computing and other advanced technologies，An intelligent service management platform is constructed.，The real-time monitoring and predictive maintenance of equipment operation status are realized.。This forward-looking service model，It not only greatly reduces the customer's downtime losses,，It also significantly improves equipment utilization and overall operational efficiency。At the same time，Yichu Mingtong also holds regular internal training sessions.、Workshop on-site teaching and other activities，Help customers to improve operational skills and management level，Achieve common growth with customers。
In the interview，Zhao Wencai specifically mentioned a service solution proposed by Caterpillar and dealers specifically for old Excavators.——“Cat®New Power Plan”。This scheme aims to optimize the engine, related parts and even the whole machine.，So that its performance can be improved、The discharge is up to standard、Restore full power、And that maintenance cost is reduce.。Final，Let the old equipment go on the journey with strong power and higher efficiency.，Glow with new vitality。This service has also won the trust and appreciation of customers.。
At present，China's construction machinery industry market is in a period of deep adjustment.，How does Caterpillar and its dealers achieve sustainable development in such a situation?？When it comes to this issue,，Zhao Wencai said，Achieving sustainable development has many aspects.，Remanufacturing is an important part of it.。Caterpillar has more than 50 years of remanufacturing experience，Give new life to components that have reached the end of their useful life。In China，Caterpillar Remanufactured Products Are Going Through the Dealer System，Helps many customers save valuable time and operational costs，At the same time, help them achieve sustainable development。In addition，ECI-Metro offers a wide range of repair options，Including Remanufactured Parts、Used parts, etc，Can meet the needs of different customers。This model not only helps customers save costs.，It also helps to improve the viability and return on investment of agents。
It is based on the concept of win-win cooperation with Caterpillar.，And confidence in the development of the Chinese market.，Li Yongwei said，Yichu Mingtong plans to spend the next year to a year and a half.，Expand to a larger、More advanced workshop，To meet the growing market demand.。
We believe，Through continuous technological innovation and service optimization，Cat dealers are able to provide customers with greater reliability、More durable equipment，Meet their need for a second or even third life span。At the same time，Digital management and inventory analysis system will further improve the operational efficiency of agents.，Ensure that customers in each region receive the parts and repair services they need in the shortest possible time，Create more value for customers with Caterpillar。
【Original article of China Road Machinery Network，Please indicate the source for reprinting.】
