This is the Cummins service speed!

August 13, 2024

“Efficient and fast”It is the key for the majority of users to win.

Help users to maintain quickly、Solve the problem quickly

It is also the key to Cummins'widely praised service.

How fast is Cummins' service?？

A few cases tell you.

Recently，There are new users of Cummins products in Jiangsu, Zhejiang and Shanghai.，A batch of products equipped with Cummins off-road four-stage engines was purchased.，In this regard, the front-line service team has played a high-quality service.“Combination punch”：

☑ Maintain real-time interaction with OEMs customers，Share market dynamics regularly，Service online guidance，Carry out new machine handover training and skills training for service personnel in the main engine factory，Let everyone's service skills improve rapidly.；

☑ Communicate with customers regularly to understand the usage，Under the support of reasonable regional channel layout and professional service skills，Quickly respond to users' service needs，Replacing cultivation with cultivation。

Main engine factory customers

Many times, our service staff has not arrived yet.，Cummins service personnel arrived at the scene and began to solve the problem.。Cummins Service Faster、More professional！

Not so long ago，A Milling Machine equipped with a Cummins engine failed and could not be moved.。Cummins service technicians arrived at the scene quickly in just over an hour.，Quickly find the cause of the abnormality。However, spare parts for maintenance are in short supply，After several service upgrades and several customer support centers、Coordination and cooperation of service team，Finally, he found the required parts in Xiangyang and sent them to Deqing, Huzhou overnight by special car.。The whole service takes only 18 hours.，The equipment resumes operation。

User voice

The equipment could not be moved, and I was very anxious.。Thank you Cummins for the fast service.，Coordination of national resources solved the problem quickly.。

The other day，The user's equipment was shut down at a high altitude of 4200 meters in Xinjiang.，The road at the operation site is steep.、Steep slopes and high mountains，It is difficult to drive to the top of the hill.。After receiving the task，The service staff went through a long journey for 2 days.，Drive 1200 kilometers from Korla to the vicinity of the equipment.，Overcome the challenges of plateau climate and traffic inconvenience，Starter replacement completed within 1 hour，Troubleshooting Recovery Equipment。