Reveal the secret! How to forge the first-class loader service team in the industry

As the benchmark of construction machinery industry services，Liugong service is always customer-oriented.，Professional and dedicated，Has won the trust of our customers.。How does Engineer Liu's service team improve their skills?，Will“Nice and fast.”The service brings to every customer.？Let's reveal the secret together！

“Handover 1 hour”，Pay equal attention to the sense of ceremony and professionalism

Before the customer receives the device，Engineer Liu's Vehicle delivery personnel make an appointment with the customer 1 hour in advance.，Make sure every detail is perfect.。From the first exchange of business cards，To explain and demonstrate the operation of each system.，Then to the farewell after the handover ceremony.，Handover personnel let customers experience meticulous and thoughtful service throughout the process。Obvious，This quality of service comes from deep product knowledge and skilled business processes.。

Liugong Service Serialized Training Focuses on All-round Skills Training of Employees，Pay attention to the integration of theory and practice，Not only live online to explain theoretical knowledge、Record a small video class，It has also launched a nationwide competition for aircraft handover.，Promote learning through competition，Consolidate the comprehensive professional accomplishment of service personnel，To lay a solid foundation for better after-sales service for customers.。

Difficult and complicated diseases，Break one by one

New Energy Age，Customers demand more professional and reliable services。Liugong service team work hand in hand.，Innovative learning，Faced with technical difficulties，Trying to find symptoms、Make a real move，The troubleshooting process is compiled into a fault case.，Share every day，Improve the service level of national service personnel；For those with weak foundation，Set up special assistance training；Obscure technical data encountered，Internal trainers digest by themselves first.，Convert into easy-to-understand courseware，Through the cloud“Big Cafe Lecture Hall”Live Training Helps All Staff Grow。

Information tools，Add weight to the profession

The fourth product of Liugong、Electric loader products are equipped with intelligent electronic control technology and remote digital service technology.，Service engineer can monitor equipment operation status in real time，Early warning of abnormal conditions，Timely door-to-door investigation of hidden dangers，And that service life of the whole machine is prolon；With the help of intelligent diagnosisCDS，Service engineer for efficient troubleshooting；Customers can get the engine health monitoring report through the intelligent housekeeper platform.，Do it anytime, anywhere“Physical examination”；Remote online upgrade（OTA）Technology enables remote software upgrade，Reduce user downtime，Improve efficiency。

Liugong loader service team has forged indestructible combat effectiveness in learning and practice.，Always uphold the concept of creating value for customers，Determined to provide excellent professional services to customers，Comprehensively enhance customer perception experience！

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