1V1 Worry-free for Life? Sany Innovation First Promotes "Active Service" After-sales Mode

June 05, 2024

Sany New Energy Heavy Truck Industry Exclusive On-site Service，Except for the 24-hour response."One on one”Outside butler service，There's another trick.——Active service in the whole life cycle。

【Active service】Pattern

Provide one-stop service for customers、Full life cycleHandover、Use the car、Keep a car、Fleet managementAnd other all-round services，Overlay technical support、Professional training、Home visit、Live tour、Winter/Multiple active services such as car maintenance in summer，Make every effort to ensure customer operation。Northwest Branch Interprets with Action“Customer first”，Win wide acclaim。

Stay up all night to ensure operation

May 28，To ensure efficient operation of the customer's Vehicles，Shanxi Lvliang Direct Service Actively Coordinates Vehicle Shutdown，ProceedComponent technology upgrade。Customers can only temporarily shut down for one night.，Time is tight、The task is heavy，There is a serious shortage of staff！At 11:00 that night，Zhao Yongji, Engineer of Changzhi Direct Service，Got a call for help。

He made a quick decision，Drive 240kmArrive at Luliang at 2:00 a.m.，Go to work immediately without a moment's rest。Two direct service engineersAll night long，It was not until 8 o'clock that the upgrade of the first batch of Vehicles was completed.。After ensuring that the normal operation of the fleet is not delayed,，Shallow rest for three hours.，CatchFight for six hours straight.，Finally, the component upgrade of 24 vehicles was completed！

Receive high praise from customers

Customers admire Sany's service spirit very much.，Highly praise the direct service engineer“Keep improving”A working attitude，Speak out“Active service”The mode is very worry-free，It can not only deal with maintenance failures in a timely and efficient manner，It can also be close to the needs of fleet operation.，Provide professional technical support in time，It is very reassuring to choose Sany.！