Wheat-colored skinIt's the mark of a long career in the tropics.Big, bright eyes.Flashing persistence and enthusiasm for workFrom workshop to market，From home to abroadA life with him running
He，Is the hero of today's story.Wang Ben, Regional Service Manager of XCMG in Indonesia
Ten years ago，Wang Ben is also an ordinary workshop worker.，Now he is a service manager.，Since the current situation creates people,，It is also made by blood.。Shining on him.，It is not only the dedication of ten years.，It is also the unremitting fighting spirit to win glory for enterprises.，His footprints lit up Indonesia.、Thailand、Cameroon、Guinea and other places，Compose the song of struggle for overseas service people with youth！
Young ，Be fearless、Dare to venture and fight
February 2014，Wang Ben, 21, joined Xugong Automobile with the second place in professional comprehensive results.，Engaged in Vehicle assembly work。On the production line，The fledgling young man is in the basic assembly work.，Understand the whole Vehicle、Improve the technical level，Complete the whole Vehicle commissioning work all the way.，It also has the ability to drive vehicles.，The craftsmanship is becoming more and more skillful。
But Wang Ben has a new idea about the future.：“I want to do service.。”
2016，Wang Ben participated in the Blue Ocean Elite Overseas Financing Project of XCMG，After work，He honed his maintenance skills.，Learn English while reading textbooks.，One study is two years.。2018，XCMG expands overseas business，A batch of cars will be sent to Indonesia.，Urgently need a professional service personnel to carry out maintenance with the vehicle、Training，Wang Ben stood out without hesitation.。
“I went abroad ten months after I got married.，The baby was just born at that time.，The family is against it.。ButI wasn't very old then.，Always feel that young people should try their best.，Take a look outside，So I always insist on doing ideological work for them.。”
What will the future be like?， No one knows 。Wang Ben can feel it clearly.，Just a beating pulse of excitement.，It's unknown、It's a vision、I'm eager to try。Alone，Never been abroad.，Don't know how to check、How to go through customs，Be that as it may，He still resolutely embarked on an international flight from Shanghai to Jakarta.。
Dozens of hours across the ocean.，He began a new journey in his life.。
“I put my heart into it，You can rest assured”Not just a slogan.
Step out of the country，It means facing culture.、Custom、Laws and regulations and other very different problems.。But no amount of difficulty could defeat Wang Ben.。
I have studied English for two years.，But that local Indonesian language is more widely use.，I can only learn from scratch.；No one helped、Lack of ability to divide oneself，He worked overtime.；There is no dormitory，I slept on the floor with more than ten local workers.，Man against man、Head to head……
Busy，Wang Ben grew up to be a versatile person who can solve various problems.。
“Doing service is like seeing a doctor.，The car broke down. You need to know how it broke down.、How to solve it。Also know that in the absence of accessories，What remedies should be provided to the customer，Change the situation，Make the vehicle work in an emergency。How we're doing is in the eyes of our customers.，Chang said‘I put my heart into it，You can rest assured’，It's not just a slogan.。”
Indonesia is located in the tropics，High air humidity in rainy season，In addition, the environment of the project is relatively primitive.，The site is swampy in the rainy season.，Vehicles often get stuck in mud half a tire high.，The hub and bearing are damaged by water and sand.，Work progress is affected。Wang Ben acts according to circumstances，On the one hand, the maintenance cycle of once a month is shortened to once a week.，On the other hand, self-made tools and tooling for maintenance.，It ensures the normal operation of the following vehicles.。
In addition，In the initial stage, the use of vehicles by the project team is relatively extensive.，Maintenance is often neglected in order to rush work.，Impact on vehicle life cycle。In order to solve this problem,，Wang Ben has established a detailed maintenance schedule.，Record the maintenance of each vehicle in detail in strict accordance with the number。For vehicles that are not maintained on time，He will contact the customer directly.，Maintenance is mandatory。After a year of hard work，The cost of vehicle use and maintenance of this team is much lower than that of other teams.。Wang Ben's work has won the high trust of customers.，Customers not only take the initiative to cooperate in the later work，He also sent a thank-you note to the company.。
Improve operational efficiency、Make a good reputation for products，Wang Ben has been committed to establishing a good brand image of Xugong Automobile in the Indonesian market.。
Steady and far-reaching，Go ahead and do something
Six years overseas.，Wang Ben spent four Spring Festivals in a foreign land.，The longest time spent abroad is up to26 months。Talking about family，His eyes twinkled.。
“When I went to Indonesia in 2020, my son could not walk.，Come home after 26 months, he barely knows me.…… No way out ，I was the only one in Indonesia at that time.，It's impossible to leave the customer and the car.。”
Ten years have passed，A snap of a finger。All kinds of yesterday，It's vivid in my mind。Look back again，These hardships and tiredness have become the gift of time.。
Wang Ben is responsible for the Indonesian region.，The market ownership has increased from less than 100 units in 2018 to nearly 100 units now.4000 units、Customers grow from retail to multipleLarge customers delivered in bulk、Sales territory expands from Sulawesi to the whole islandThe major islands of Indonesia。
He said：“At the beginning of the service.，Only to see if the 20 cars in front of us can be repaired.、Can the customer be satisfied?。But now the Indonesian market is expanding.，Rapid growth in the number of products，We have to take into account the attendance rate in Indonesia as a whole.，Management methods should be changed according to the situation.。In addition，Customer's recognition of the product，A large part also comes from the recognition of the post-market.，Therefore, we should continue to pay attention to the customer's impression.，Timely handling of feedback，Do a good job of service guarantee，Promote sales transformation by service。”
From“What to do”To“Keep up the good work”，Wang Ben wants to rush by virtue of his dream、Have the determination and courage to dream，Not only out of their own overseas growth path.，He also led the Indonesian service team to work together.、Growing and growing，To contribute to the promotion of XCMG's main strategy of internationalization。
“The 10 years from 2014 to 2024，Digitize、Big data、New Energy…… Countless “Sprout”Emergence，Full of vigor and vitality，This is a decade of development.，A decade of change.。If you want to sum up your 10 years in one word,，Which word is more appropriate?？”
“Wind and rain。”
What the heart wantsDo what you doThe road ahead is longEven if there are many obstacles.Can't stop the foot of thousands of mountains and rivers
Salute all the people who stick to their ordinary posts
Salute those strivers who shine in the subtleties.
