Yingfeng Environmental Sanitation: "1314" Direct Repair Service Mode Defines the Highest Service Standard of New Energy Environmental Sanitation Industry

2023，The market share of new energy and environmental protection equipment of Yingfeng Environment is as high as32.4%，Top of the industry，First in the industry for two consecutive years。2024 1- April ，Yingfeng Environment28.2%Market shareContinue to occupy the top spot，It shows its sustained advantages and strong strength in the field of new energy and environmental protection equipment.。

Yingfeng Environment is actively promoting“Peak speed care”Service brand building，Now successfully laid out191Direct service outlets，And equippedMore than 700Professional Service Engineer，BuiltThe most comprehensive coverageThe service network，It's more realizedIndustry-leading responsivenessAfter-sales service system。Yingfeng Environment，Zan 54

Manufacturer“Straight repair+”Service

Peak speed care

As the customer said：“First purchase，Is attracted by its excellent product quality.；Buy back again，I was impressed by his thoughtful and meticulous service.。”It is different from the third-party service mode of distributors of traditional manufacturers.，Yingfeng Environment always insists onManufacturer“Straight repair+”Service mode，Five Advantages Fully Enabling Customer Value。

1

Service EngineerFull-time globalOn-site service，Fully guarantee the professionalism and consistency of maintenance。

2

Work hours/Mileage feeFree of charge，Unlimited times throughout the year。

3

Accessory FreeHome delivery，Improve efficient process management for delivery and installation。

4

FreeProvide technical training and guidance。

5

Key Regional Support CenterStation-wide service，There is no middleman to earn the difference.，Reduce customer service costs。

According to statistics，The direct repair service of Yingfeng Environmental Factory can save customers up to maintenance costs per Vehicle per year.5000 yuan，It can effectively save the maintenance cost of the whole life cycle of the Vehicle.50000。

“1314”Service standards

Peak speed care

There is an explanation for everything，There is a response to everything，Everything is settled，Action trumps all promises.。Defining Customer Service Standards for All，Yingfeng Environment has formulated“1314”Service standards：“A quarter of an hour to respond to the customer；It leaves in 30 minutes，2 hours to main service area；Handle general faults within 1 day，Deal with major faults within 3 days；Free active service 4 times per quarter”，Quick response，Resolve customer issues quickly。

Intelligent after-sales service management platform

Peak speed care

To create a new trend of intelligent housekeeper service，Yingfeng environment constructionIntelligent after-sales service management platform，For service work orders、Intelligent management of spare parts delivery and post-market settlement。Through the realization of the service station of the general warehouse and the branch warehouse,Inventory sharingAnd“Order-Transfer goods-Procurement-Shipping-Sign for it”The whole processTransparent monitoring，Greatly improve service efficiency。In addition，The client can stillReal-time online monitoring of service progress，Really make the service process clear at a glance，Make customers feel at ease。

Yingfeng Environment Intelligent After-sales Service Management Platform

All the time，Yingfeng Environment upholds“Customers are our food and clothing parents.”Core values，And will“Everything creates value for customers.，Surpass competitors and create value for customers”Set as a guideline for corporate action，Serve customers wholeheartedly。

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