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Sany Heavy Industry Co., Ltd.: Learn from the Heart with the Original Heart, and Provide Warm Service with Heart

May 16, 2024

Whether it's cold or hot.,Fish-belly white in the sky,Before the big city wakes up.,There is such a group of people.,They are racing against time.,Fighting in the front line of the project。They are on duty 24 hours a day.,Running around in various construction sites,Check the fault、Repair equipment、Do maintenance。They dive into customer service.,Only to ensure the safety of equipment,Worry-free construction。

Be anxious for the customerXianyang Tairuida Service Engineer·Yang Lei

After the customer purchases 450 tons,Due to the operator's lack of experience,He stays up 24 hours to provide on-site car-following service.,Conduct safety and operation training for operators.,Don't leave the site until the construction is completed.,The customer was very touched,Take the initiative to give a silk banner。

Trinity speed,Slowness is like hatred

Ningxia Sanchuan Service Engineer·Zhou Zonghai

Sudden failure of customer equipment,After he was called in by a client,,Immediately drive more than 750 kilometers to solve the problem for customers,And follow the car on site to ensure that customers enter the factory for construction the next day.,Praised by customers,And present a silk banner to thank you.。

Interpreting Trinity Service with Action

Shenyang Sanyiyuan Service Engineer·Lin Lin、Zhang Jinshuai

45 consecutive days of car-following service,Escort the normal operation of four 1250-ton and three 160-ton crawler equipment for customers,It provides an effective guarantee for customers to complete the wind power project in Sunite Left Banner ahead of schedule.,The customer was very satisfied。

Do your best,Achieve the ultimate in service

Sichuan Zhonganxin Service Engineer·Chen Bo

As Director of Regional Services,Organize network engineers to carry out customer care actions,Use the dealer's own four-wheel alignment tester,Carry out four-wheel alignment inspection and adjustment for Sany Truck_crane/ 'target='_blank' style='color:blue;'>Truck Crane free of charge,Highly recognized by customers。

Each of our service engineers is adhering to the original intention of creating value for customers.,Always put the customer's interests first。That's what customers say about them.:High professional quality、Strong professional ability、Enthusiastic and efficient。Make the service to the utmost.,Carefully provide warm service,It is the eternal pursuit of every Sany service engineer.。

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