The Online Seminar on After-sales Service for Agents of Fiat Power Technology in China Was Successfully Held

In order to strengthen the communication and cooperation between Fiat Power Technology and its agents，Further consolidate and expand the Chinese market，In the near future，Fiat Power Technology China's First Online Seminar on After-sales Service for Agents Successfully Held，Fittings for Fiat Powertech、After-sales team，As well as agent representatives, a total of more than 20 people gathered online.，They jointly discussed a number of key issues in the field of after-sales service.。

At the beginning of the meeting，FPTMr. Song Linian, Director of After-sales Service, emphasized the important role of after-sales service in customer satisfaction and long-term development of enterprises.，And sharedFPTThe latest concepts and practices in after-sales service management。And then，Mr. Zhang Shuangwen, the manager of spare parts, explained the current situation of spare parts business in detail.，Including market analysis、Parts sales potential and expansion and inventory management and other aspects of the content.。

In the after-sales service training link，Mr. Yan Guozhen, a technical trainer in the Asia-Pacific region, provides you with a series of practical training skills and methods.，The purpose is to improve the after-sales service ability and professional level of the agent.。At the same time，Mr. Wan Fuxi, a senior after-sales service expert, gave an in-depth explanation on the key points of warranty claims.，To help dealers better understand and respond to common issues in the warranty proces。

In addition，Mr. Yu Xiang, a senior service engineer, conducted detailed training on the upgrade of the agent's network portal.，This portal includes engine parts.、Service manual、Technical support and online claims and other services in one，It provides more convenient and efficient integration services for agents.，Designed to quickly resolve related issues，Improve user experience。

The seminar also set up a free discussion session.，Participants discussed the development trend of after-sales service market.、Customer needs and technological innovation and other aspects of the exchange.。Agents have said.，Through this meeting，It not only deepens the understanding of the after-sales service concept and business model of Fiat Power Technology.，It has also gained a lot of valuable experience.。

With the help of digital platform，Fiat Power Technology is improving service quality.、A solid step forward in optimizing the customer experience。Through this online seminar，Fiat Power shared the latest progress of after-sales service for agents.，The efficiency and convenience of the service process are realized.，Further expand the scope of business support for after-sales services，It reflects the professional strength of Fiat Power Technology in the field of after-sales service.。Future，Fiat Power Technology will continue to deepen the exploration and application of digital services.，And agents will work hand in hand，Delivering greater excellence to our customers、Efficient service experience，Achieve sustained growth in performance，Create a brilliant new chapter together。

Previous: [Acquisition] Once again, the parent company of Gyorgy acquired the Spanish AUSA Group to reinforce the telescopic boom forklift truck product line.

Next: Green Smart! Zoomlion Industrial Vehicles New Products Expand European Market