Create Value for Customers | Here Comes Jinqi, Look at the Hot and Hot Good Things of XCMG →

April 22, 2024

Empower global customers，Create extraordinary value，Make your heart worry-free：XCMG is reliable enough，Worthy of trust，It will help you succeed.。

“Create value for customers”，It is one of the codes of conduct for XCMG's global employees in the new era.。And here，We will tell the story of creating value for you。

Today's story，Unfurled by a pennant。

Mark, Service Engineer of XCMG

Receive a pennant

“Responsible and enthusiastic service”

Eight words

“Hot and piping hot”

Where does this silk banner come from?？

What is the story behind it?？

Let's see~

The first time， Arrive

The story happened in February this year.，Hubei was hit by continuous snowstorms.，The mine is still in production.。The weather is bad，It snowed heavily、The road is blocked，The customer found an XCMG service engineer。

“Is Master Ma here?？I've been working in the snow all this time.，Please be sure to come.。”Face production pressure，Captain Liu, a customer of XCMG loader, is very anxious.。

▲Map of Master Mark's daily work

At this time, the door was blocked by heavy snow.，The roads are heavily covered with snow、Some sections of the road have also been frozen.，Wet and slippery。

Mark, the local service engineer of XCMG, received the news.，Be the first to respond，Contact XCMG Loader Headquarters immediately，Request expert support。Followed by the elimination of difficulties.，Arrive at the scene safely，Strive for the normal operation of the equipment in the shortest possible time。

Offline+Online， Solve

Headquarters responded immediately，Send in the Regional Service Manager for backup，Quickly identify problem points through online remote diagnosis，Thanks to the experience and expertise of Mark and the Service Manager，The problem was solved，The equipment was quickly put into operation.。

After the snowstorm，XCMG has conducted special training for customers.，Let the first-class equipment give full play to the strongest working state。

▲Map of Master Mark's daily work

“Thank you so much，Didn't delay the production at all.。Xugong，Worthy of trust！”Captain Liu, a loader customer of XCMG, said excitedly.。

A small silk banner，Greatly recognized。Captain Liu is a loyal fan of Xugong.，It has more than 20 XCMG loaders，Including 2 pure electric products，It is also the first local customer to choose Xugong pure electric loader.，This also fully reflects the recognition of Xugong and the responsibility of green transformation of the industry.。