Go deep into the front line and solve problems! XCMG Loader Service in Action

Practice“Gold Medal Service，Full strength all the way”Solemn commitment，Opening of XCMG loader in March 2024“Digital Enabling Intelligent Service Entrusted with Heart”Service visit activities，Let customers feel intimate service and value upgrade，Continuously promote the realization of high-quality development of the industry。

This visit，Team members are service engineers、Technical R & D personnel and local distributors，Go deep into the front line of XCMG loader，Solve problems for customers、Send care and love，Understand requirements and equipment usage，At the same time, the online service platform of XCMG loader is recommended through visits.，Let customers experience the convenience and efficiency brought by digital services。

Full closed-loop ensures worry-free after-sales service

Visiting，The most frequently encountered is the confusion and misunderstanding of the operator in the operation and maintenance of the loader.，The maximum efficiency of the product is not brought into play.。In response to these problems，Team members rely on extensive product knowledge and practical experience，Detailed answers and on-site guidance were given.。Through principle explanation and practical demonstration，Effectively help customers improve operational efficiency，And that maintenance cost is reduce.，And that occurrence of fault is reduced.。

Facing the questions raised by customers，XCMG always insists“Follow to the end”Principle，Ensure a thorough solution。Corresponding to this，Establish a rapid feedback mechanism，For customer issues and service needs，Timely implementation、Respond promptly。

Closed-loop service mode of XCMG，Every problem of customers has been effectively solved.。“The service of XCMG is very good.，We were very satisfied！”Professional service in the face of visiting team、The problem is solved efficiently，The customer praised it。

Complete and solid service system

Extend the service value chain，Consolidate the whole life cycle service capability，Create high-value turnkey solutions。Through field research during the visit、Symposium and other forms，The team has conducted extensive and in-depth exchanges with customers in various industries.。Feed back the problems and requirements encountered in actual use to R & D、Manufacturing and other links，Products and services that are more in line with market demand.。

Combined with customer characteristics，XCMG can provide customized service solutions，In the details of the scheme、In-depth communication with customers in terms of implementation effect，We have accumulated valuable opinions and suggestions.，Promoting the Development of Digital Service for XCMG Loader。

“XCMG's complete set of solutions to improve equipment efficiency、It has significant advantages in reducing maintenance costs.。”

One choice，Worry-free for life。From Traditional Service to Intelligent Service，From after-sales service to complete solutions，XCMG will continue to improve the intelligent service platform，Let users really feel XCMG“Wuhua”Changes and benefits brought about by industrial transformation。 

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