Be as firm as a pine，It stands firm.，Be fearless in the face of wind and rain；Unyielding as Populus euphratica，It survives in the desert.，Witness the miracle of life.；If you want to compare with a tree,，He should be gritty.、Guard silently、Birch trees spreading their branches skyward。
2023，The number of Vehicles in the southwest region of Xugong New Energy Automobile Company increased from more than 150 in the middle of the year to more than 1200.，Become a new star in the market，It can not be separated from the full guarantee of a service person.，He is Gong Jingyao, the service director of the Southwest Region.。The young backbone who grew up step by step from the most basic production post，Dress modestly，Thin but not weak.，He looks shy, but he's very sophisticated.，There was tenacity in his eyes.。From southwest to northwest，From production to service，He always sticks to his post.，Jointing and booting、Grow up。
/Yong Tuo Xin Jing Cong“Heart”Set out
2019，In the initial stage of XCMG's new energy Vehicle sector，Gong Jingyao is engaged in the commissioning of new energy Vehicles，On the production line，He is meticulous in his work.、Rigorous and meticulous。
April 2020，Gong Jingyao is facing an important choice in his life.——Establishment of New Energy Service Department，There is a shortage of talents，He realized that this was an opportunity for better growth.。Final，Gong Jingyao was transferred to the service department.，Be responsible for the overseas service of the first batch of new energy vehicles in Sichuan Xichang Mining Card Project。
May ，With expectations for the future.，Gong Jingyao, who was only 23 years old, left his hometown and came to Xichang.。It is surrounded by mountains and rivers，The scenery is beautiful，Silver birch trees are swaying in the wind in the mountains.，The branches and leaves are like a long silk feather.，A delicate arrangement of wisps.，But he didn't want to appreciate it.。Near the destination，In the face of the unknown, Gong Jingyao felt uneasy.，But I still cheer myself up silently in my heart.。
“Don't fight for steamed bread, fight for breath.，The first project must be successful.”
When we get to the mine，He started almost from scratch.。After initial vehicle operation，He received a lot of feedback one after another.：What is the difference between the operation and maintenance of new energy vehicles and fuel vehicles?？Are there any daily maintenance items besides changing the gear oil?......For the first time, he followed up the field operation of the vehicle and could not answer the question.，Be stared at by the disappointed eyes of the customer，Face red with suffocation。
As the only service person on site，The customer urged to solve the problem.，Being criticized is also a common occurrence.，Gong Jingyao also felt confused.。Start，He thought“Isn't foreign service just to repair cars outside?”，But after running to the scene again and again,，He deeply realized that——Service is more than maintenance，We should not only solve the problem with live ammunition.，Be good at resolving customer concerns，Push the product out，If you want customers to be satisfied, you have to be patient with the technology.“Tough bones”。In the days to follow，He is always on the spot.， Asking 、Record、Check，Call experienced colleagues for advice if you don't understand.。
Covered with mud, but eventually growing up。
/Overcome all difficulties and treat each other with true feelings
September，Gong Jingyao accompanied the customer to Panzhihua Miyi for stationary service.。Shuttling through the mountains，The motorcade drove from day to evening.，Step on the last ray of light to Miyi.，And drove up the towering Yingpan Mountain.，After struggling over the cement road on the mountainside, no clear lane could be seen.，After an hour and a half of turbulence based on the experience of local drivers,，Finally reached the top of the mountain.。
The night is getting dark，There are no beds in the mining area，Recently, it takes more than an hour to drive to a inhabited place.，Gong Jingyao、The driver and the motor supplier had to set aside a place to pile up debris on the upper floor of the pigsty of a nearby resident.。It hasn't been a while.，The driver frowned at once.：“The taste is so strong，There's not even room for a pin.，I can't take a shower，Don't you get lice if you sleep here?？”Gong Jingyao silently took things and suppliers to clean up the bed.。
“I'll sleep on the floor.，This bed is not enough.”I saw only one bed.，Gong Jingyao opened his mouth first.，Don't wait for the others to speak.，He quickly padded the ground with something.，He lay down under the thin quilt.。
At the beginning of autumn, the temperature in the mountains dropped sharply at night.，The pigsty leaks air upstairs from time to time.，Add to the cold silence。Gong Jingyao saw that the supplier kept holding himself tightly with the quilt.，Noticed that he might be too cold to sleep，Just say：“Here is the quilt for you.”。“ No way ，Gave me what you built.，You keep it”“ Don't worry ，My work clothes have a cotton core inside and a jacket outside.， Not cold 。Besides, I'm going to get up for the test after sleeping for a while.，You cover it。”That's all，He gave up the quilt to the supplier.，Go to sleep wrapped in a jacket that looks like a piece of paper。
I didn't expect，To facilitate car-following maintenance，Gong Jingyao lived in the temporary bed in the grocery room for three months.......
In order to dispel the customer's doubts about the bad road condition，Gong Jingyao and the driver ate together.。Ending a bumpy day at 10pm，Take a quick bite of rice，He braved the strong wind and dust in the mining area again.，While the vehicle is charging，One dodged under the dark car.。Faint headlights shine on the chassis structure.，Check every connection with your hand from time to time.，People can't open their eyes when the wind blows with sand and dust.。
It was often one or two o'clock in the morning when he returned to the station in his black overalls.。“There is no problem with this batch of cars at present.，Why are you still so indifferent to night and day?？”The person in charge of the other party was puzzled。“If such conditions can be adapted.，Then our car will fit perfectly in the southwest.。It's a little bitter now.，But it's laying the foundation for the future.。As an overseas service，I'm not just going to fix the car.，Let customers feel at ease to buy our cars.、Rest assured of our products。”Gong Jingyao replied。
Night in the mountains，The noise was pressed on the pause button.，The shadows of the trees are whirling，Only machinery and a little starlight are left.。
/The situation is changing and the original aspiration remains unchanged.
For the next two years,，The business territory of Xugong New Energy Heavy Truck has been expanding continuously.，Gong Jingyao also walked out of Panzhihua，Footprints in more than a dozen cities，He was in charge of Xinjiang.、Service business in northwest regions such as Qinghai。In such an exploration,，He is in the vast land bit by bit.“Zha”Down“Root”Go，Like silver birch，Seemingly unknown，But it has been accumulating strength.，At the time of greatest need，It can blossom the most gorgeous style at any time.。
June 2023，Gong Jingyao was transferred back to the southwest to solve the thorny problem.，As soon as he learned that Panzhihua's customers needed to follow up in time, he took people on the train.。Again“Reunion”，At this time，He has become the service director of the whole southwest region.。
“Ding, Ding, Ding”，Wechat messages popped up one after another.。“The driver has been reporting that the dashboard screen is black.，I have a new car.，How can this happen?？”、“The joke has gone too far.、Didn't you say you followed the car all the way?”、“If you don't solve it, I will call your leader to complain.”......Haven't arrived in Panzhihua yet.，Gong Jingyao received the project manager on the train.“Bombardment”。
He quickly contacted his colleagues.，It was learned that someone was present to follow up the project.，But there's still no rebuttal.，Instead, explain patiently、Calm each other's emotions：“Our people have been following the car.，It's just not on the one you sent.。Don't worry.，We're already on our way.，The problem must be solved at the first time after investigation.，Give you an explanation.”。
When the train arrives at the station，Gong Jingyao and his party rushed to the scene immediately.，After checking、After inquiry, it was found that the drivers of these vehicles were very mobile.，The newly recruited person did not participate in the training at the time of delivery.，Some people used to drive fuel cars.，They are not familiar with the operation of gear and speed control and energy recovery of new energy vehicles.，There are irregularities.，Resulting in a false positive。Based on this，They immediately re-trained the driver on the spot and with the car.，Explain the operation skills according to the road conditions。
The results are the most powerful proof.，After a week of maintenance and commissioning，The fleet is gradually running steadily.，Power consumption is also very ideal，But Gong Jingyao still held a meeting.，Detailed to the person in charge of the project side of a comprehensive review of the causes of the failure.，The actual failure rate and maintenance measures after training are introduced.。
Faced with such a solution, customers began to be anxious and angry.，Thumbs up to the service staff.，He also carefully prepared a silk banner.。
“To serve is to be an executor.，If the customer has any needs, we will go.，Coordinate if there is a problem。We can do a little more.、A little more，It must not affect the reputation of the product in the customer.。”
“When I first started working.，I am alone in Xichang.，It really starts from 0.，It's no use being confused.，Is there anything you have to stand up for?，There is no retreat.......I don't regret doing the service.”
“They see me as a role model.，But I don't think so.，There is still much room for improvement.”Gong Jingyao smiled shyly on the other end of the interview phone.。
Spring meets the wind and rain、Summer is under the scorching sun、Autumn is covered with frost and dew、Step on ice and snow in winter，Face the car day and night，Keep company with the blue sky and the earth all the year round，Gong Jingyao left his youth footprints in the mountains and rivers without complaint or regret.。Solid and straight is far from the whole of silver birch.，It waits quietly.，Grasp all the vitality of spring，Surprise people with the flowers and fruits of summer and autumn.。
Salute all the people who stick to their ordinary posts
Salute those strivers who shine in the subtleties.
