The service engineer of XCMG has made a move overseas.

January 30, 2024

It was a snowy night in North America.

The temperature is minus 17 degrees.

One from an overseas distributor of XCMG

The phone rang for help，The tone is urgent

“Wei，The customer has a problem with the crane

Can you go there now?？”

“Don't worry，We'll be right there！”Put the phone down，Wei Yanhui and his teammates quickly sorted out the tools and spare parts, and after 15 minutes, everyone packed up and set off.

Wei Yanhui，He is an overseas service engineer of XCMG Hoisting Machinery.
Today，Let's listen to the story of him and his teammates.↓↓↓

About the client，Is the most important thing.

My name is Wei Yanhui，He is an overseas service engineer of XCMG Hoisting Machinery.。
Come to work in North America in 2021，Mainly engaged in crane technology optimization and tracking services.。Here，I stayed for four years.。

One night at eight o'clock.，I received an urgent call from the dealer.，The customer has a problem with the crane。“Don't worry，We'll be right there！”After hanging up the phone，My teammates and I quickly sorted out the tools and spare parts.，In 15 minutes, we're all set to go.。

Remember，It snowed heavily that day.，The roads are heavily covered with snow。After a full six-hour drive.，We just arrived at our destination.，It's past two o'clock in the morning.。After brief understanding of the situation with the operator，We immediately started troubleshooting.。

Because the fault point is located in the chassis of the machine，I need to lie on the ground for examination.。The temperature outside was minus 17 degrees.，The cold of the snow penetrated into the body through the clothes.，That's cold，I still remember it.。

Over an hour later.，The fault was finally eliminated。Operators and dealers have praised.：“Well done！”At that time，My lips have turned purple.，Rigid and unconscious.，My teammates helped me to the car.，It took a long time to recover.。

The fault has been solved，We returned to the dealer's office.，Addressed a number of device program validation issues，Minimize the cost of the customer's Vehicle and ensure efficient operation of the equipment。

Teach by hand，Say it over and over again

Cranes are different from other construction machinery and equipment.，The structure is very complex。

How to enable customers to quickly master the operation essentials of XCMG equipment？How to fundamentally ensure the high attendance rate of XCMG equipment？This is a question that I and my teammates think about every day.。

The service area I am responsible for is sparsely populated.，It often takes a lot of time to get from one service point to another.。Leisure time on the road，I use it to learn product knowledge and maintenance skills.，Then it is repeatedly verified in practice.。Every time you find a good maintenance tip，I immediately recorded it in the memo of the mobile phone.。

At the same time，Combined with the problems encountered in daily maintenance and the general fault classification and troubleshooting of the crane，I made a lot of training courseware.，Teach everyone systematically.。

One theoretical knowledge after each training，I will pull everyone together to practice on the computer.，Teach by hand，Say it over and over again，One action、A few steps，It often requires repeated guidance dozens of times.。But whenever I see them skillfully operating XCMG equipment,，I deeply feel the value of my job.，It has also strengthened its confidence in taking root in overseas markets.！

“Two hearts”，Namely“ Conscience ”

2022，XCMG Sends the Charge of Service Upgrade Again，Push out“Two hearts”Service，Upgrading with Gold Professional Service as the Standard，Truly let customers“Buy at ease，Use it to save worry”。

“Two hearts”Namely“ Conscience ”，Let customers recognize Made in China，Trust XCMG equipment，This is the belief and goal I set for myself at the beginning of my work.。Future，My teammates and I will continue to do so.，Let Xugong“Two hearts”Service continues to shine in North America。