December 21, 2023，Cummins China“Accompanied by the heart、Wisdom wins non-four”Annual General Meeting of Non-Road Service ProvidersHeld in Nanjing。Hundreds of representatives of non-road service providers from all over the country gathered together.，And from Cummins China、Together with the relevant teams of Cummins Joint Venture，Since the emissions upgrade，The current achievements and challenges of off-road services are discussed in depth.，The development direction and opportunities of future services are prospected and planned.。
Vice President of Cummins、Wang Kaijun, General Manager of China Engine Division，Zhan Li, General Manager of Cummins East Asia Distribution Division，Guangxi Cummins General Manager Chen Ping and other guests attended the event.。
“Since the implementation of the four phases of non-road，The market performance of Cummins products and services continues to climb.，Reliable products and excellent service have won wide praise from customers.。”Wang KaijunExpress，“Emissions upgrade is a challenge for Cummins and its partners，But more of an opportunity.。Cummins is confident that in the subsequent four stages of product volume process,，Chain service provider partner，Deliver a better user experience。”
The four stages not only have high requirements for product quality，The demand for service technology is also more stringent.。
To this，Cummins specifically set upA special operations team of senior service experts，With the help of deep technology accumulation in the field of emission upgrading，And the R & D and manufacturing advantages of core components such as post-processing.，System process optimization such as active upgrade by service providers，Timely response、Solve the technical“Difficult and complicated diseases”，Provide strong support for service providers，Worry-free solutions for end users。
Under the new stage，Users'demand for services is also more diverse.，Iteration of traditional service mode is imperative.。
Zhan LiExpress：“Full implementation of digitalization，Let's use more effective tools.，Services provided to customers throughout their life cycle。Cummins always focuses on customer needs，Chain service provider、Partners such as joint ventures，A number of value-added enabling and innovative initiatives have been launched in the service sector.。”
It is almost synchronized with the four-stage product launch.，Cummins also launched a series of digital service solutions.：
1
AteLu CumminsAPPIt's on board“Core housekeeper”Module，1500Multiple non-road four-stage expert technicians online in real time，Foresight、Actively escort users；
2
UseCDSAnd other intelligent diagnostic tools，3800Rapid diagnosis can be achieved by multiple service personnel，86%Find the cause of the fault in three steps；
3
I'm picking it up“Bee”WAOn the user device of the tool，Cummins enables in-depth analysis of device data；Through cloud training andCSURemote upgrade，Service cost reduction and efficiency increase have achieved remarkable results.。
Digitalization has become the core magic weapon of Cummins' service success.。
In recognition of service providers、Excellent performance of service personnel，This conference has set up a special“Tongxin escort-Cummins Excellent Service Capability Award”，“Tongxin Zhixing-Cummins Digital Pioneer Award”And“Craftsmanship is perfect-Cummins Outstanding Expert Technician Award”，Thanks to the service partners represented by them.，Guaranteed 3 in 2023,More than 000 times of after-sales service，And 93%The service was completed within 12 hours.，One-time completion rate of 97 percent%。
Face the future，How to focus on user needs，Continuously realize value creation，Rio Tinto Partners、Win-win for the vast number of users？The key word for Cummins is：Pluralism、Precise。
Insight into the development needs of channel diversification business
Market channel renaming after Cummins launch
From 2024，Cummins divides the channel into service-oriented service providers and parts-based service providers.、Consumables、The dealer who mainly sells the whole machine，AndThrough a series of diversification、Differentiated service policies、Business policy and logistics policy，Targeted support for the business development of partners of different channel types，Enabling the whole life cycle development of the channel。
Build a diversified service team
Cummins Releases New Mechanism of National Service Expert Team
Cummins Releases 2024 National Service Expert Team Members and Operational Mechanisms，WillEffective collaboration with Cummins expert resources，Expert technician of enabling service provider，Play“Folk expert”Value of，And provide more room for development.，Ultimately, it provides users with a better service experience.。
Accurate insight into the needs of service providers
Cummins Issues Claims Optimization Policy
Cummins has released its latest four-stage claims policy，Claim filing and related digital tools。The initiative will be implemented inWhile improving efficiency，Improve the accuracy of claim filing，Combined with the requirements of Cummins claim audit.，Finally, it provides service providers and users with competitive warranty claim processes and policies in the industry.。
At a new point in time，Cummins China will uphold the original intention of serving users，Achieve Win-Win Partners，To create and open up a better future。
