In order to implement《Outline for Building a Strong Quality Country》Decision-making and deployment of《Further improve the product、Engineering and Service Quality Action Plan（2022-2025）》And other document requirements，Create a quality environment that pays attention to customer satisfaction，Deeply carry out quality improvement actions，Guiding enterprises to pay attention to user needs and the whole process of consumption experience，Promote enterprises to improve customer satisfaction management level，Promote the improvement of product and service quality。The Second Annual Meeting of the Fifth Session of the User Working Committee of China Construction Machinery Industry Association and the Customer Exchange Meeting for the 20th Anniversary of Its Establishment will be held on December 7, 2023～It was successfully held in Hangzhou Wanhua International Hotel on the 9th.，Lv Ying, Deputy Secretary-General of China Construction Machinery Industry Association，Former Deputy Chief Engineer of China Railway No.6 Engineering Group Co., Ltd.、Minister of Machinery and Equipment、Professor-level senior engineer、Liu Linzhou, Head of Machinery and Equipment Management Expert Group，Hou Baojia, Chairman of User Working Committee of China Construction Machinery Industry Association、Vice President Li Zongliang、Wang Ruitang、Chen Sen、Tian Ruonan、Chi Junfeng、Shen Jijun、Secretary General An Zhifang，Party Secretary of Zhejiang Construction Machinery Group Co., Ltd.、Chairman、Professor-level senior engineer Fang Guoqing and other leaders attended the meeting.，Representatives of governing units, enterprise members and user member units attending the meeting、More than 100 friends from the industry media attended the meeting.。The conference was highly valued and strongly supported by the new and old leaders of Zhejiang Construction Machinery Group Co., Ltd.。
The User Working Committee was established in 2003，So far, it has gone through 20 years.，Received from China Construction Machinery Industry Association、Shanghai Construction Machinery Industry Association、Tianjin Construction Machinery Industry Association and Construction Mechanization Research Branch of China Academy of Building Research Co., Ltd.、Beijing Construction Mechanization Research Institute Co., Ltd.,Piling Machinery Branch of China Construction Machinery Industry Association、Decoration and AeriaL Work Machinery Branch、Branch of Construction Mechanization、Concrete Machinery Branch、Congratulatory Letter from Engineering Building Materials Products Branch and Other Units，And congratulatory letters and videos from the vice president's unit，Congratulations to the User Working Committee for Promoting the User Satisfaction Project for 20 Years，Make outstanding contributions to the quality improvement of construction machinery。
Party Secretary of Zhejiang Construction Machinery Group Co., Ltd.、Chairman Fang Guoqing delivered a welcome speech.
Lv Ying, Deputy Secretary-General of China Construction Machinery Industry Association《Analysis on the Development and Trend of China's Construction Machinery Industry》Thematic reports
Lv Ying, Deputy Secretary General of China Construction Machinery Industry Association《Analysis on the Development and Trend of China's Construction Machinery Industry》Thematic reports，The operation situation of construction machinery industry in the past year is analyzed.，Trends in the domestic market，Trend of Overseas Market Change，The key breakthrough technology and development direction of construction machinery industry are pointed out.，New high-tech engineering machinery、Intelligent manufacturing of construction machinery、High-reliability engineering machinery product、Inspection of construction machinery、Digital platform for test and evaluation、Industrial chain strong foundation project、Industrial Internet application platform and other new trends of high-quality development。
President Hou Baojia made a speech entitled《Adapt to the requirements of new industrialization development，Promoting High Quality Customer Satisfaction Project》2023 Annual Work Report
On behalf of the Fifth Council, President Hou Baojia made a speech entitled《Adapt to the requirements of new industrialization development，Promoting High Quality Customer Satisfaction Project》2023 Annual Work Report，It also summarizes and reviews the working process of the User Working Committee in promoting the User Satisfaction Project in the past 20 years.，Summarizes the enterprise management should always adhere to the user as the center to promote the user satisfaction project work experience.，Find out the problems in work，Work proposals for 2024 are presented.，Promoting enterprises to take a new road to industrialization，High quality development runs through the whole process of enterprise operation，Take the road of specialization, specialty and new development。
At the same time, it shares the practical experience of user-centered customer satisfaction management.，It is pointed out that enterprise management creates value in the process of beginning with customer demand and ending with customer satisfaction.，Promote the implementation of customer satisfaction management with the goal of achieving customer satisfaction delivery through processes and tools，Promote the transformation of enterprise operation to user-centered work，To achieve high-quality development oriented by user needs。
The former deputy chief engineer of China Railway Sixth Bureau Group Co., Ltd. was invited to the meeting.、Minister of Machinery and Equipment、Professor-level senior engineer、Liu Linzhou, Head of Machinery and Equipment Management Expert Group，Wang Ruitang, former general manager of China Construction Technology Group Co., Ltd.，Three experts, Li Zongliang, Vice Minister of Production Management Department of Beijing Construction Engineering Group Co., Ltd.，Share from the user's standpoint in today's market environment，New trends in user choice of devices、New features、New changes in user needs、New requirements，Only by accurately grasping the needs of users，Only in this way can we achieve correct business development.。
Jin Hexiang, chief engineer of the host Zhejiang Construction Machinery Group Co., Ltd.《Inheritance, Innovation and Intelligence for the Future》Keynote speech，Zhejiang Construction Machinery Co., Ltd. insists on customer demand-oriented，Deepen the construction machinery market，Continuous innovation，Developed a new product of personalized construction crane，River-crossing iron tower for large-scale power transmission and transformation project，Become a unique advantage，The experience of promoting customer satisfaction is worth learning and sharing.。
Teacher Zou Lu, an expert of China Quality Association, teaches.
In order to implement《Outline for Building a Strong Quality Country》，Promote quality grading，Carry out customer satisfaction rating evaluation，For the first time in the industry《Customer Satisfaction Measurement and Evaluation Criteria》Standard thematic training，Teacher Zou Lu, an expert of China Quality Association, teaches in person.，In-depth interpretation of customer satisfaction measurement、Customer Satisfaction Grade Evaluation Criteria and Requirements for Implementing Customer Satisfaction Management，Use measurement results within the enterprise to drive product quality improvement，It is used to evaluate the external market quality of enterprises.，To promote industry enterprises、Products、Service、Lay the foundation for the evaluation of customer satisfaction level of the team.，Helping the industry to promote customer satisfaction，Achieve high-quality development。
The meeting was released“Construction Machinery Product Quality Customer Satisfaction Evaluation Results in 2023”，User satisfaction of Concrete Mixing Plant 83.3 points，Year-on-year decline of 2.0 points；Customer satisfaction of concrete mixer Truck 77.4 points，Year-on-year decline of 1.9 points；Concrete Boom Pump Truck User Satisfaction 81.9 points，Year-on-year decline of 1.5 points。Motor Grader customer satisfaction 82.9 points，Year-on-year decline of 1.3 points；Paver user satisfaction 81.1 point，Year-on-year decline of 1.5 points；Roller user satisfaction 82.5 points，Year-on-year decline of 1.6 points。Aerial Work Platform User Satisfaction 81.7 points，Year-on-year decline of 2.7 points；Aerial Work Platform User Satisfaction 78.5 points，Year-on-year decline of 2.8 points；User satisfaction of aerial work hanging basket 86.9 points，Year-on-year decrease of 0.3 points。User satisfaction of Rotary Drilling Rig 80.0 points，Year-on-year decline of 1.2 points。Macroscopically, it reflects the market performance of the products of the subdivision industry.，It provides a reference for enterprises to pursue customer satisfaction.，And presented the product customer satisfaction measurement and analysis report to the enterprises participating in the evaluation.。
Macroscopically, it reflects the market performance of the products of the subdivision industry.，It provides a reference for enterprises to pursue customer satisfaction.，And presented the product customer satisfaction measurement and analysis report to the enterprises participating in the evaluation.。
At the meeting, the board of directors was issued to the fifth board of directors.，Organizational behavior has been further standardized.，Enhance the sense of belonging and honor of member units。
According to the requirements of quality credit construction，Delegates at the meeting held“Customer Satisfaction Business Commitment Initiative Ceremony”，Read by Sun Xingxing, Senior Quality Manager of Liuzhou Liugong Machinery Co., Ltd.《Customer Satisfaction Business Commitment Proposal》，To safeguard the interests of users、A solemn initiative to promote high-quality development，And strive to practice in specific work.，Drive enterprises to achieve user-centered customer satisfaction management，Achieve new development。
Sun Xingxing, Senior Quality Manager of Liuzhou Liugong Machinery Co., Ltd.《Customer Satisfaction Business Commitment Proposal》
Read out the proposal of customer satisfaction business commitment
In 2023, the Second Annual Meeting of the Fifth Session of the User Working Committee of China Construction Machinery Industry Association and the Customer Exchange Meeting for the 20th Anniversary of its Establishment were successfully held.，It will effectively promote the implementation of the third-party quality evaluation system.，Promoting Quality Evaluation from Pursuit“Pass rate”To pursue“Satisfaction”Jump up。Encourage enterprises to carry out quality improvement activities，Set up the concept of market quality as the guide，Promoting high-quality development of construction machinery，Improve quality competitiveness。
