“ All right ，I'll be there in about half an hour.......”Twelve o'clock at night，Shantui service engineers were woken up by the sudden ringing of their mobile phones.。This is their normal state.，It's also their habit.，Service engineers have long been accustomed to the 24-hour standby mode of mobile phones.，Because they know，Customer's production is irregular.，But also the most important.，It must not be delayed.。
▌Once on the scene，The customer describes the site situation to the Shantui service engineer.。All the operators present are experts in oil loading equipment.，But in the face of all kinds of electrical wires of Denso products, they are helpless.，Don't know where to start.。The service engineer is present to check and confirm.，“This is due to the harsh working conditions of the equipment.、The dust is large，That's why this kind of failure happened.。”Hear the answer of Shantui service engineer，The customer's depressed mood also dissipated immediately.。In half an hour，Shantui service engineer cleans the brake solenoid valve in a skillful way.，The problem was solved perfectly。
▌It was already half past one in the morning.，Customers and operators have retained Shantui service engineers to rest in the unit dormitory.，But they were all declined.。In the eyes of the customer，They saw the perfect system of Shantui service.，At the same time, we also saw the lightning-fast maintenance speed of Shantui Denso service engineers.。
▌It was half past two in the morning when we arrived at the station.，The Shantui service engineer, who was ready to rest, happened to receive another one.“Task”。The other end of the phone is a person in charge of a power plant.，“Our equipment is bought.，But the operators are all novices.，Although the agent talked about the details of the handover once before.，But now we still need to ask you to give us a detailed explanation.，Do you have time to come here today?？”
▌“Sure, no problem，Leave it to us！”Shantui's service engineers never refuse any reasonable demand from customers.。Because the return journey is far away from the power plant，The service engineers took a nap in the car and drove straight to the power plant.，Arrived at the customer's construction site at 7:30 on time.。The person in charge said excitedly after seeing the Shantui service engineer.：“I'll leave these players to you.，You can teach as you see fit.，It's better to learn a little bit of professional skills.，Explain the most basic maintenance knowledge to them.，It is better to learn to deal with the work simply.，Small problems will be solved by ourselves.，It also saves trouble for our service masters all the time.。”
▌Speaking of housekeeping skills，The Shantui engineers are in high spirits.！From the structure of the whole Vehicle to the performance of the previous products.、From the use of driving equipment skills to simple daily maintenance.，Shantui service engineers are teaching and solving puzzles rigorously.。It took more than two hours to explain in simple terms.，Look at the smiles and confident eyes of the students.，Shantui service engineers know that this training must be no problem.。
▌The operators also expressed their heartfelt thanks.：“With Shantui Service Engineer，Our craftsmanship has improved to a new level.。”“ Don't worry ，Call me if you need me.，Be on call.，Bao Jiao Bao Hui！”The service engineers with tired faces are still smiling back to the operators.，What the operators don't understand is that，Since last night.，Shantui service engineer didn't get a drop of water。Wait for them to unload their tired bodies.，After a brief rest, they have to go to another place where they are needed.。
▌Bayingolin Mongol Autonomous Prefecture of Xinjiang，Also known as“Small Jiangnan beyond the Great Wall”、“The first city of Populus euphratica”。The Tarim River flows through Bazhou.，Abundant water has been nurtured for thousands of years.、Watch over this land.。Just like these Populus euphratica forests.，Shantui's service engineer team has always been dedicated to the professional ethics of 24-hour service.，Stick to the frontier area day after day.，Guarding the smooth operation of Shantui equipment。
▌Adhere to“Customer satisfaction is our aim”Shantui，Always listen to the voice of customers.、Focus on customer needs、Resolve customer issues，Determined to make products、The best service.，Ensure that customers have answers to their questions.，Problems must be solved.。Guarantee“15-minute response、Arrive in 2 hours、24 hours to repair”，Really achieve mountain push service，Quick, accurate, steady and ruthless！
