【China Road Machinery Network Original report】“Don't go to sea，You're out”，As the domestic market falls into the state of super involution.，Going overseas to seek vitality has become the consensus of all enterprises in China's construction machinery ecological chain.。
However，Overseas markets have higher requirements for enterprise capabilities.。Research shows that，After-sales service capability is the short board of many Chinese enterprises going to sea.，Become one of the biggest obstacles to success overseas。
Source：《Survey Report on 100 Chinese Manufacturing Enterprises Going to Sea in 2023》
In order to continuously improve the overseas after-sales service capability of Chinese enterprises,，2021 and 2022，Beijing Sea-going Pilot International Management Consulting Co., Ltd.、Changsha organized“Service wins-SERVICE LEADING TO SUCCESS”As the theme of the overseas after-sales service training camp activities.，It has received the active participation and warm response of many excellent leaders and after-sales service managers of enterprises going to sea.。
2021 Sea-going Pilot Overseas After-sales Service Special Training Camp Location：Shanghai
Location of special training camp for overseas after-sales service of sailing pilot in 2022：Changsha
Location of Pilot Overseas After-sales Service Special Training Camp in 2023：Beijing
Autumn September，Go to sea to pilot“Service wins-2023”Overseas After-sales Service Training Camp Successfully Held in Beijing，A total of from the automotive industry、Construction machinery、Vehicles/ 'target='_blank' style='color:blue;'>Industrial Vehicles、More than 30 overseas business leaders of outstanding offshore enterprises such as water pump industry、The person in charge of after-sales service and key personnel participated in the event.。
This special training camp adopts the actual combat mode.，The pertinence is strong，The tutor team has strong line-ups.。Each mentor has more than ten years of overseas market experience.，Some of them are experts specializing in overseas after-sales service training.，Know the needs and service pain points of overseas customers like the palm of your hand。
The first mentor is a purchasing director from a multinational company in China.，His personal experience of cooperation with Chinese supply chain enterprises，The advantages and strengths of Chinese supply chain enterprises are analyzed from the perspective of customers.、Shortcomings and shortcomings，A vivid interpretation of what is“NO SERVICE， NO BUSINESS”，It has greatly touched and inspired all the students.。
Source：Instructor's teaching material
The second mentor is a senior after-sales service expert from a leading enterprise going to sea.，With his 20 years of overseas after-sales service experience, he introduced the unforgettable course of successful overseas enterprises in building overseas after-sales service system.。
The third mentor is the partner of the sea pilot.，The characteristics and challenges of overseas after-sales service are vividly analyzed based on the personal experience just returned from Indonesia in August.。
Source：Instructor's teaching material
These ingenious arrangements，Let the students benefit a lot.。Many participants said，The explanations of experts and tutors are easy to understand.、The pertinence is strong、Strong actual combat，It is very instructive for their work.。
During the event，Feng Zhuan, editor-in-chief of Road Machinery Network, demonstrated the global remote collaborative after-sales service system developed by Moxun Technology.。Moxun Technology is a digital platform under the Road Machinery Network.，The company combines industry pain points and digital innovation technology to develop a global remote collaborative after-sales service system.，It can help users find quickly through remote control and video connection.、Verify and troubleshoot the device，This can not only help enterprises greatly improve service efficiency.，But also is beneficial to reduce that service cost.，Improve customer service satisfaction。The launch of this new service system，It has been widely recognized by people inside and outside the industry.，It will certainly have a positive impact on improving the service capabilities of overseas enterprises.。
The chief editor of Road Machinery Network introduces the global remote cooperative after-sales service system developed by Moxun Technology.
The two-day special training camp for overseas after-sales service of sea pilot was successfully completed.，The students have gained a lot.、Full of confidence，Embarked on a new journey to sea.。
Beijing Sea Pilot International Management Consulting Co., Ltd.，It is committed to becoming the most practical and effective international business consulting institution in China.，The goal is“Help 100 Chinese enterprises become global enterprises within 10 years，Cultivate 10 for Chinese enterprises within 10 years，000 Global Talent”。It has been established for 5 years.，Has been successful for CRRC、Geely car、Chery Automobile、Foton Motor、Liugong, Guangxi、Sany Heavy Industry、Xugong Group、Anhui Heli、Shaanxi Tongli、Many enterprises such as Xingbang Intelligence have provided in-depth international business consulting and international talent training services.。
Huang Zhaohua, founder of Beijing Sea Pilot, said.，Good after-sales service is the cornerstone of enterprise management.，It is of great significance for the expansion of overseas business.。After-sales service can not only provide guarantee for the production and operation of enterprises，It can also promote the continuous sales of the whole machine products.，It is an important source to ensure the profits of enterprises.。For enterprises，Establish and improve overseas after-sales service system、To train a qualified overseas after-sales service manager and service team，It is the basis and guarantee for continuously improving the satisfaction of overseas customers.。
He also thinks，Building an overseas after-sales service system is not an overnight task.，We must uphold the long-term doctrine，Persistence，Work for a long time。Many enterprises only see Liugong in Guangxi.、Sany Heavy Industry, such an excellent offshore enterprise, is constantly attacking the overseas market.，However, they did not see behind the rapid growth of overseas business.，It has a solid overseas after-sales service system and capability as the cornerstone.。That's why，Beijing Sea-going Pilot will continue this meaningful work.。
