In order to do a good job of humanistic care for enterprises，Make after-sales service work from the traditional improvement of service timeliness and satisfaction to“Focus on customer value enhancement，Enhance the value-added value of services、Services beyond user needs”The new direction is to upgrade the quality.，XCMG Hydraulic always adheres to the people-oriented principle，SustainedPromoting the Care and Care Work of Front-line Service Personnel。
The hot summer that just passed，XCMG set up a team to send cool condolences，Deputy Secretary of the Party Committee of the Division、Secretary of the Discipline Inspection Commission、Sun Yide, chairman of the trade union, led the team，Went to XCMG for many times、XCMG Excavator and Other Main Engine Enterprises Visit and Condolence Employees in the Factory，Lu Yongchao, Vice Chairman of the Trade Union of the Division、Li Yan, Secretary of the Party Branch of Marketing Management, and Ji Erkang, Vice Minister of Service Management of Marketing Company participated in the activities.。
At the host enterprise site，The team of sending cool condolences had a cordial and in-depth exchange with the service staff of the host enterprises.，Highly affirmed the dedication of everyone fighting in the front line.，At the same time, the heatstroke prevention and cooling gifts and watermelons prepared in advance will be delivered to everyone.。
The condolence team inquired with concern about everyone's work outside in the hot season.，Understand their physical health and the difficulties and needs they encounter in their work.，I listened carefully to the opinions of every employee.。On issues of concern to everyone，The condolence team gave answers and records on the spot.，Let every piece of feedback be improved and implemented。
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In order to do a good job of caring and ideological guidance for service personnel，Improve the service management level of marketing companies，To better play the role of bridge and link between enterprises and foreign employees.，XCMG Hydraulic Development“Service line shows boundless care and responsibility”In-depth service front-line visits and condolences activities。
August
Zhejiang· Ningbo
August，The condolence team went to Ningbo, Zhejiang，Visit the overseas service front-line staff of the service management department of the marketing company。The temperature at the seaside is high、High humidity，Come to the maintenance site，Wang Yingxue, head of the East China Service Group, has just finished the maintenance of a crane hydraulic cylinder.，The condolence team brought him summer heat prevention and cooling supplies and commonly used medicines from Xuzhou.，At the same time, food and beverage and other living materials were also sent.。
September
Jiangsu· Suzhou 
The Mid-Autumn Festival is approaching，The condolence team came to Suzhou, Jiangsu.，Visit after-sales service engineer Li Zhongkui。Li Zhongkui is responsible for a wide range of areas in southern Jiangsu and Shanghai.、High mobility requirements，The product types and quantities are very rich.，Service personnel are required to have excellent professional skills and flexible mobility.，Arrange every task reasonably.，The first time to meet customer needs。At the maintenance site，The condolence team delivered the prepared materials and commonly used medicines to Li Zhongkui.，The weather turns cool from summer to autumn.，Tell him to keep warm.，Pay attention to the weather changes in the Yangtze River Delta in time。
Timely and effective value-added
XCMG Hydraulic“3C”Service
XCMG Hydraulic Service Engineers Sprinkle Sweat on the Front Line of Service，Solve problems for customers at the first time，With excellent professional skills for“3C”Service brandBuild the power to dedicate yourself。On behalf of the company, the condolence team brought the care and concern for the employees outside to the scene.，Listen carefully to the work progress of front-line service personnel，Understand the life and demands of workers，Document and resolve issues。
At the same time，The team alsoOn the front lineClose to the market，Understand customer needs，Research key accounts，Identify the key factors to promote service brand building，For“Service-oriented”Transformation and upgradingContribute。
