Customer first | Retrograde in the rainy season Engineer Liu's service warms people's hearts

August 31, 2023

Since August this year.，All parts of the country have been affected by torrential rains.，Heilongjiang、Beijing、Tianjin、Hebei and other places were hit by heavy rain.，Highest rainfall in 60 years。Face the harsh environment，Engineer Liu resolutely shouldered the service mission of rescue and disaster relief.，Wait for an opportunity to move，“Flood”Quick attack，Adhering to the service concept of customer first，Be brave to be a hero in this natural disaster。

Emergency rescue shows responsibility

At the first time of the flood，Liugong has sent more than 20 service support teams to the disaster area.，They quickly assembled，Go up in the rain，Go all out to rescue and rescue，Provide service guarantee for machinery and equipment participating in reconstruction work，The warm guardian of Engineer Liu's service has never been absent.。

Always be ready，The mission must be achieved

To ensure the first response to customer needs，Liugong national dealers set up a 24-hour real-time rescue response hotline，Service engineers race against time in 12 hours in heavy rain，Every drop of rain on their faces condenses their commitment to users.，Every trip is only to solve the urgent needs of customers wholeheartedly.。It is inevitable to encounter road landslides on the way to travel.、The rubble rolled down，Destroy the road in the face of torrential rain，Engineer Liu served the people in the opposite direction，Open the way bravely，The mission must be achieved！

Full rush repair in heavy rain

The road is damaged，The service engineer was on his way.

Customer care，Co-construction after the disaster

After the storm，The flood waters gradually subsided，Many customers' equipment was damaged as a result.。Liugong service team acted quickly.，Organize and develop“Unite as one，Build a home together”Service activities，Take the initiative to provide customers with free inspection of water-related Vehicles，Repair Liugong equipment damaged by wading，Fully support post-disaster reconstruction。Every service engineer serves customers wholeheartedly with professionalism and responsibility.。