XCMG whole-hearted guardian | Not omnipotent, do your best for customers
August 24, 2023
Hu Yongan has rich experience in the field of after-sales service.，So far13 years。He joined the service team in 2010.，Have been stationed in the northeast region、Changsha, Hunan、Fujian, Fuzhou and other places，Provide services for all levels of customers。Subsequent causeExcellent maintenance ability、The customer has a good reputation，Be stationed in Xinjiang、Inner Mongolia and other remote areas，The territory is vast、The inconvenience of transportation did not bother him.。That's all，He worked hard again.More than 10 years。It is currently stationed in Inner Mongolia all the year round.。
Engineer Hu's hard work has also won the recognition of customers.。He used to say，I'm not Superman.，Can't be omnipotent，“But also for.Meet the needs of customers and do our best.”。
On August 5 of this year，Hu Yongan, who was still on vacation, received a message from the service station.，A Road Roller under construction at the construction site of Sunite Left Banner could not be used normally due to parts problems caused by improper operation of on-site personnel.，The customer is unable to go to the scene in his hometown in Xuzhou.，Very anxious；And the person in charge of the construction site is also because of the tight construction period.，He kept calling to urge the service personnel to repair it quickly.。Service station immediately contact the nearest distribution of accessories，At the same time，Hu Yongan gave up his vacation，Drive more than 300 kilometersQuickly rushed to the construction site of Sunite Left Banner。When we got there, too.I dare not delay for a moment.，Work overtime overnight to overhaul the equipment。
Inner Mongolia Prairie in August，People are easily surrounded by mosquitoes at night.。Although Hu Yongan is wearing a one-piece overalls，Still unable to resist mosquito bites.，Extremely itchy。But when I think of the customer's anxious appearance，Engineer Hu is all thinking.Meet customer needs as soon as possible，He endured the discomfort of his body and continued to carry out maintenance.。After the device is repaired，He also patiently explained the correct operation and use methods to the field personnel.，Until the field personnel are proficient.。
Engineer Hu said：I didn't think of anything else.，I just want to get the equipment back to normal and continue the construction.。So when I heard the rumbling of the machine,，At that moment, I finally relaxed.，Especially after seeing the customer's relaxed smile.，Even when you're tired，That moment was also swept away.。
A certain month in the first half of this year，Hu Yongan has just returned from a construction site in Inner Mongolia.，He received a repair report from another user.，He said that the Vehicle could not walk when encountering obstacles.。Hu Yongan understood the situation of the machine and immediately gave a solution for the operator to try to operate.，But because the pilot is new.，There is no other old master to help at the scene.，Because of the tight construction period, the project can not be stopped overnight.，Hu Yongan took the machine parts and drove to the construction site overnight.，It was already dawn when we arrived.。After some examination, it was found that，It turned out that the new operator accidentally turned on the anti-collision switch due to improper operation.，After careful maintenance, Hu Yongan，The equipment was immediately returned to normal use.，It did not delay the construction period.。
The person in charge of the construction site said：The old operator happened not to be at the scene.，I don't know anything about steamrollers.，I didn't expect to call Engineer Hu.，He came at once without a word.。The service of XCMG is really good.！In the future, not only will we continue to buy XCMG equipment.，I want more Recommend All the friends I know.Purchase of XCMG equipment！
Hu Yongan often said，As an after-sales service staff of XCMG，Just need“Whole heart”Put into the market，Customer-centric，Stand by。As long as the user can receive the equipment of XCMGSatisfaction and recognition，It's all worth it.。Future，He will continue to carry out his mission.，For customers“Whole heart”Service，Create higher value。
