“Like a wave roll，Turn over like the waves，Waves roll over the mountains of Guizhou。Keep looking，The number is still confused，I don't know there are hundreds of thousands of mountains.。”In Guizhou，The blending and development of ancient civilization and modern construction。Open the way in every mountain，Bridge in water，Countless builders have devoted themselves to it.，Jointly Create Colorful Guizhou in the New Era。
AsXCMG Excavator“Chief Service Specialist”Li PengIt's one of them.。Unlike the builders who charged ahead,，Li Peng and his service team are the solid backing for their escort.。
Appointment Ceremony of Chief Service Expert of XCMG Excavator in 2023
Thick accumulation and thin hair，Strength is too strong to be invincible.
“You must work very hard.，Talent looks effortless.！”This is a pet phrase that Li Peng often says.，It is also his service that has been rooted for many years.、The result of a whole-hearted study。
In Guizhou，The mountain road is steep and continuous.，However, this will not affect Li Peng's service work.，On the contrary, he cherishes every opportunity to go deep into the front line.。When checking the whole machine for the customer，He asked patiently.、Solve every customer problem with heart。Whenever there is a new type of equipment，Li Peng will use his spare time to ponder over the line structure of the new Excavator.，Study the working principle of the engine，Encounter the engine“Difficult and complicated diseases”Time，He is always busy in the workshop all night.。That's why，Kubota、Yanmar、Weichai、Cummins，Li Peng knows everything like the palm of his hand，He is like an old doctor of traditional Chinese medicine with excellent medical skills.，“Wang、Smell、Ask、Cut”He skillfully applied it to engine fault diagnosis and maintenance.。
Li Peng assiduously studied the working principle of the engine
Concentrate on tempering and accumulate over time，Li Peng's excellent maintenance skills are widely spread among customers.，There are even many bosses in other provinces.，They all asked him to solve the problem.。Client Mu Boss is one of them.。
One of boss Mu's.XE370DWhen the excavator was building a highway in Guangxi，Frequent flameout failure，The local maintenance personnel repaired the problem many times but failed to solve it.。Helplessly，Boss Mu had to seek help from Li Peng, who was far away in Guiyang.。HeDrive more than 600 kilometersAfter arriving at the scene，After five hours of thorough investigation,，I finally found outECUFlameout caused by momentary short circuit restart of power controller after overheating，After replacement of faulty part，Finally, the problem was successfully eliminated.。
“‘Guard with all your heart·Worry-free for life’The service commitment is not on the lips to the customer.，It is necessary for our service engineers to keep learning.、Constantly tempered、Keep summarizing、Continuous practice，A little bit to cash.。”Li Peng practiced what he preached，It also influences and drives his service team.。
Cohesion of service efforts，A strong team is really strong.
In addition to their own higher requirements.，“Chief”The two words also mean more responsibility and responsibility.。“It is useless to keep the technology.，Only by solving practical problems for customers can we embody the value of service.。”Teach others the maintenance skills that you have accumulated over the years.，It is Li Peng's wish to train more skilled and more ingenious service personnel.。
Li Peng provides training and guidance for front-line colleagues
With XugongGLaunch and promotion of series excavator，The precision of the new engine has also been greatly improved.，This pair is disassembled by maintenance personnel on site.、The reassembly capacity also puts forward more stringent requirements.。In order to improve everyone's business ability.，Li Peng wrote it《Installation and Adjustment of Engine Fuel Injector and Valve Train》Operation Instruction Manual。The manual is easy to understand，Pictures and texts，It effectively improves the work efficiency of front-line service engineers.，It has won the unanimous approval of the team and customers.。
《Installation and Adjustment of Engine Fuel Injector and Steam Distribution Mechanism》
Operation Instruction Manual
As Chief Service Specialist，Li Peng pays attention to the cultivation of team service ability，Will serve skills、Service standards、Put service attitude in an important position。
He has always stressed，“One man is strong，Not strong。Strong team，Is really strong.。XCMG excavator‘The first service brand’The creation of the service is the battle goal of the Iron Army.，Service personnel should have excellent skills.、Sincere enthusiasm、A firm belief，We're not just about the ultimate in service.，It is also necessary to always keep the equipment safe.、Customer value first。”
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