July 24, 2023，The 2023 Mid-Year Service Work Conference of Shaanxi Tongli Heavy Industry Co., Ltd. was successfully held at the Xipo Base of Tongli Heavy Industry Co., Ltd.。By the General Assembly“Improve and surpass Continuous improvement”As the theme，The service work in the first half of the year was comprehensively summarized and reviewed.，In-depth analysis of the status quo of enterprise services、New service requirements of customers，Deepen service value and extend the development direction of service value，The work in the second half of the year was deployed and the decentralized market service mode was discussed.、Exploration of Overseas Service Mode。Representatives of Tongli Heavy Industry Service Providers from all over the country、Representatives of Parts Distributors and Tongli Shares、Leaders of each subsidiary company、Service representatives participated in the working meeting.。
In the case of a substantial increase in the company's sales，The number of insured cars in service has climbed to a record high again.，Service provider、All service system personnel, such as accessories suppliers, are facing difficulties.、Overcome all difficulties，In the first half of the year, with the joint efforts of all the staff of Tongli Heavy Industry Service System,，Efficient completion of service tasks，And that Vehicle attendance rate is ensure.、Guarantee the customer's transport capacity，Improved customer satisfaction。
Yang Jianyao, deputy general manager of Tongli Heavy Industry,“Improve and surpass Continuous improvement”The theme of the conference made a profound analysis of the service work.、Summary and elaboration，Service improvement is proposed.、Work requirements to ensure the customer's transport capacity。General Manager Yang stressed，On the journey of building the first service brand in the off-highway wide-body dump Truck industry，Tongli Heavy Trade Union Continues to Explore the Construction of Service System，Provide users with service products that exceed expectations。
Qin Zhiqiang, General Manager of Xi'an Tongli“Give full play to professional advantages，Actively develop the aftermarket business of wide-body Vehicles”As the theme，In-depth analysis of the necessity of expanding post-market business，Share the results of the post-market business。General Manager Qin said，Xi'an Tongli makes use of the operation experience accumulated over the years.，Coordinate with other main businesses，Let the whole life cycle business of wide-body Vehicle products form a benign closed loop。
Zhou Yi, Head of Service Department of Tongli Heavy Industry、Lin Ying, the head of the accessories department, comprehensively summarized the service work in the first half of 2023.，The service work in the second half of 2023 was arranged and deployed.。Sales volume of Tongli Heavy Industries continued to grow in the first half of 2023，Break through a record high，Market share continues to increase，The service system fully guarantees the efficient operation of products.，Creating Value by Service，Win respect with service，Build brand with service。
Bian Gangqiang, director of Tongli Science and Technology Service, summarized the service work of new energy vehicles in the first half of 2023 and the work plan for the second half of the year.。He stressed，Tongli Science and Technology will provide customers with new energy intelligent off-highway wide-body dump Truck application solutions and full professional services.，Building Efficiency with Customers、Safe Green Mine。
Wang Yi, Director of Quality Department of Tongli Heavy Industry, made a detailed report on the improvement measures of product quality problems in the first half of 2023.。On the road of improving product quality，Tongli Heavy Industries through data accumulation，Use feedback in conjunction with the market，Take the initiative to improve quality，To provide customers with more applicable products，Improve customer use efficiency，Guard every quality pass for customers。
Tian Kaihang, the director of the R & D Department of the Technology Center, innovates the leading products、Optimization and quality improvement，To meet the future demand for large-scale mine transportation equipment，Help green mines、Intelligent Mine Construction and New Energy（Pure electric vehicle）Products、Large mining vehicle、Open-pit mine transportation information management system 3.0 and so on were interpreted in detail.。He stressed，The technical center strives to continuously improve service quality.，Real implementation“This car is suitable for this mine.、This mine has to use this car.”The design concept of。
Finally，Service Center Manager Liu Qi、Wang Xiangli summarized the problems in the actual business development of service accessories in the first half of 2023.，And the corresponding improvement measures are formulated.，Improve service work in the second half of the year，Improve the quality of service。
At the exchange meeting，Service provider、Parts dealers discuss and exchange business development in the first half of 2023 and plans for the second half of 2023，Delegates spoke actively around the theme.、Conspire a new chapter。
Xue Xiaoqiang, Executive Vice President of Tongli Heavy Industry、Qiu Jiangli, Sales Director, had an in-depth exchange with the delegates.，It also gives guiding suggestions on the service work in the second half of the year.。
Conclusion
Facing the new market situation，Tongli Heavy Industry requires to take the initiative to ensure the operation of customer products，Focus on customer transport capacity protection，Provide timely and effective service to customers，Continue to enhance product value for users with a responsible attitude，At the same time, we should expand overseas business and promote the capacity building of service system.，Ensure the healthy operation of the service system。Determined to build a responsible team、Responsible service team，To provide customers with high quality service.。
