Five years，72 training sessions、More than 500 technical support、More than 1000 service trainings，Service satisfaction 99.5%，Troubleshooting rate 100%……This is since Wei Qingbao entered the service system of Xugong.“Achievements”。AsGuangxi Shiheng's First Chief Service Expert，Wei Qingbao is not only a pioneer representative of the service army in the southwest region.，It is also a navigator who cultivates the new generation of service forces.。
Ingenuity guard，Escort customers with professionalism
Ingenuity moistens the line，Be skilled in one's profession。In Xugong，The qualification requirements for quick reaction engineers are very strict.，Facing after-sales technical difficulties，Must be able to react quickly、Troubleshooting，Handle problems that cannot be handled by general service engineers。In the first-line after-sales“Battlefield”Go，As Minister of Technology, Wei Qingbao's level is absolutely top-notch.，To the dispatch in his hand.，It is also a more difficult problem.。
In Wei Qingbao's opinion，Having the leading technical strength is the proper meaning of a qualified chief service expert.，And above the technology.，Be able to have the spirit of not afraid of hardship and tiredness.，Insist on serving every guest wholeheartedly.HouseholdIt's even more crucial。
On the eve of the Spring Festival in 2022，Wei Qingbao received an emergency repair task from Jingxi City, Guangxi Province.：OneXE215DAWhen the Excavator was carrying out the dangerous crushing operation, it encountered a landslide.，After being smashed, he was trapped halfway up the mountain and could not start.。After receiving the task, Wei Qingbao responded quickly and rushed to the scene from the head office.，Lead 4 local service engineers to carry out emergency repair。
The fatigue brought by the eight-hour drive did not make Wei Qingbao and his party relax.，After arriving at the scene，He immediately led the team to conduct on-site investigation.，And formulatedA five-day rescue programme。Due to the remote location of the site，Another Spring Festival holiday，Eating and sleeping became a problem.。
To prevent secondary collapse，The battle line must not be stretched too far.，So we decidedDrive to the town dozens of kilometers away from the construction site to buy the food and daily necessities needed.，Then carry them all up the hill.……
That's all，The rescue team repaired the equipment 2 meters away from the cliff every day.，When he was hungry, he picked up the Generator and opened fire to cook on the mountain.，Sleep in the shed to put up a few boards to make do.……Finally, on the fifth day,，Equipment“Alive” Come here 。Winds on the mountain tops in winter，Wei Qingbao had frostbite on his cheeks and hands and feet.，But he didn't care.：“Customers pin their hopes on us.，We have to find ways to do these things well.，Create value for customers，Help customers succeed，This is our duty.。”Wei Qingbao is practicing with practical actions.“Guard with all your heart，Worry-free for life”A solemn vow。
Teach a man to fish，Enabling the first service brand
In addition to their own higher requirements.，“Chief”The two words often mean more responsibility and responsibility.。For Wei Qingbao，Transforming the professional skills into the momentum to promote the development of the service system，Continue to provide talent reserve for building the first service brand of XCMG Excavator，Is another important responsibility of his role as chief service specialist.。
“Solid technical level of service engineer，It is the biggest boost to ensure customer benefits.。”On weekdays，As a service training instructor, Wei Qingbao attaches great importance to the improvement of the comprehensive ability of the service team.，He combines theory with practice to carry out teaching.，Explain some on-site service experiences to the team，And through the analysis of fault problems to deepen learning and understanding，To enable the trainees to receive systematic professional training。
2020，For rapid response to customer service needs，Guangxi Shiheng was foundedEngine Service Center，Wei Qingbao is the director of the maintenance center.。During the overhaul of more than 30 engines per year，He kept delving into all kinds of maintenance problems.，And do not forget to seize every opportunity to train high-quality skilled personnel for the team。So far，The team has more than 15 service engineers with independent engine overhaul capability.。
Combination of theory and practice，Personnel training work is meticulous.；Keep challenging yourself、Climb the peak，Skills competition honors are pouring in.。Wei Qingbao takes the all-round development of high-quality skilled personnel as his duty.，Will be professional、Professionalism and craftsmanship are integrated into the whole process of personnel training.，Committed to providing high-quality service for the whole life cycle of Excavator products，Be worthy of“Chief Service Expert of XCMG”The title of。
