XCMG: Whole-hearted Guardian: Machines are also alive and should be carefully cared for

Mention Yunnan，The clear blue sky comes to mind.、A picturesque scene，And warm smiling faces.；And for him.，It's more about the user.，It's responsibility，It's whole-hearted service......

Thirty-five-year-old Shi Ying，Since entering XCMG in 2010,，I have been working in the service team.，I've stuck to it13 years。Shanxi、Liaoning、 Inner Mongolia 、Shandong、Zhejiang、He has worked in Guangxi and overseas.。2021，Shi Ying has officially become the service team of Yunnan region.“Leader”。

XCMG Paver relies on decades of technical accumulation，Come out on top in the market。Current product operation width coverage1.2mTo 24m，To meet the multi-dimensional construction and maintenance needs of all grades of highways from sidewalks to two-way eight-lane expressways.。

The excellent performance of the Paver market is inseparable fromAfter-sales professional teamCareful care，Shi Ying is the leader of XCMG's road after-sales team.，He used“Your way，Our responsibility”For the work creed，Help customers solve problems in their work，Take care of every XCMG equipment with your whole heart.，It has won unanimous praise from customers.。

Early 2021，When to welcome asSenior Service Engineer，Be stationed in Yunnan，Responsible for aftermarket services in Yunnan。For three years，He almost ran all over the land of Yunling.。

BesidesRegular visits and troubleshootingIn addition to daily work.，Shi Ying also served as a special person in Yunnan.Maintenance training instructor，As far as the Paver equipment is concerned,、Conduct special training on troubleshooting and maintenance.、On-site teaching。Adhere to“In time、Efficient、Value”Service concept，With excellent professional skills，Welcome with enthusiasm from time to time、Dedicated service attitude，Let the colorful Yunnan have one more right.“Xu Gongjin”The love of！

2021，The construction of Yuchu Expressway in Yunnan is in full swing.。Late night，When he was sleeping soundly, he suddenly received a call from the user.，During the construction of the paver, the equipment was shut down due to the sudden damage of the parts beyond their service life.。

At that timeWe are catching up with the schedule，The situation is extremely urgent。Shi Ying immediately got up，First, through live video.The fault location is accurately determined.，After that, he immediately rushed to Kunming spare parts warehouse to get replacement parts.，Within 2 hoursArrive at the job site，It was 2 in the morning.。Pass byOne night's disassembly and assembly、Check、Maintenance，The paver finally resumed work the next morning.。

In order to avoid this situation in the future,，Shi Ying stayed at the scene after the work was finished.，It's relevantMaintenance knowledgeFor the operator and the userCareful training，Careful advice。

The first one in Yunnan marketRPAfter the 405 paver arrives in Kunming，He undertook the local municipal engineering.。In order to minimize traffic pressure，Reduce the impact on normal driving，And that drive safety is ensured，Most of the time, the project has chosen toNight construction，Until 6 o'clock the next day.。

Shi Ying overcomes all kinds of difficulties.，Three nights in a rowGo and track the new aircraft.、Inspection and debugging，Ensure that the equipment is in perfect condition before each construction，This kindCustomer-centric、The pursuit of satisfactionPersistence，The customer was very touched.。

Shi Ying has a saying that he often talks about.：“Machines are also alive.，Take good care of it！”XCMG's service，It starts from the moment when the customer contacts XCMG，And from that moment on.，All members of the service team, including Shi Ying，And always insist“Your way，Our responsibility”，Remain true to our original aspiration，Practice the future。

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