Shantui Service | Think what customers think and be anxious about what customers are anxious about

“With you in Shantui，If I buy an Excavator, I must choose Shantui.”——Boss Hu from Hunan said.。Such a simple and plain comment.，He expressed his high recognition of Luo Yi, a service engineer of Hunan Xinzhong.。

Master Luo has been engaged in Excavator service for 14 years.，Accumulated work experience，Skillful maintenance technique，Let him become the Changde region.“Top beam and pillar”。As long as customers have needs.，Anytime, anywhere，Even on holidays, he would rush to help customers solve their problems at the first time.，I really did it“Think what the customer wants，Be anxious for the customer”。

Early morning of July 2, 2023，Master Luo received a call from the customer.，I learned about boss Hu.SE210WThe equipment has some minor problems and the construction is suspended.，In order not to delay its construction progress,，He rushed to the construction site immediately.，Beam of light overhead in the dark，On one's own，It lasted one and a half hours，The equipment was carefully and comprehensively inspected.，Troubleshoot problems，After returning the device to operation，Then he dragged his tired body back to rest.。

As a Shantui service staff，Master Luo is in his ordinary post.，Write extraordinary stories with their professional skills and dedication.。Shantui will continue to uphold“Customer satisfaction is our aim”The concept of service，To provide customers with better after-sales service。

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