More than ten years，Stationed in the mine for more than 2,000 days and nights，The footprints are all over the northeast、Major mining areas in Inner Mongolia。Build a team、Tamping management、Improve quality and efficiency，Zhang Dongsai, Product Service Engineer of XCMG Excavator，Continuously create value for customers with responsibility in the highly competitive market environment。
2000 days and nights，From“Little apprentice”To“Master”
2011，Zhang Dongsai, who just graduated from university, plunged into the front line of the Northeast Mine.。He thinks，Closest to product and customer，Is the best place to exercise people.。The mine environment is harsh、Life is dull，In Zhang Dongsai's opinion, it is the best opportunity to learn and practice.。Maintenance service during the day，Learn product knowledge in the evening，Go to work in the morning glow，Sleep with the stars.，Busy and full。
2019，Zhang Dongsai volunteered to go to coal mines in Inner Mongolia where conditions are more difficult.，Undertake the maintenance support of 27 large-tonnage Excavators。Inner Mongolia is more than 1000 meters above sea level.，Winter is long and cold，There is often a strong wind、The sandstorm is raging。Zhang Dongsai sticks to it all the year round，Always go out clean，“A body of dirt、Mud on both feet”Go home，Support equipment 24 hours 100%Attendance，Obtain unanimous praise from customers。
Stay in the mine for more than 2000 days and nights，Zhang Dongsai is also from“Little apprentice”It's done“Master”A metamorphosis，During this period, more than 30 excellent service personnel were trained.。
-23℃，80 kilometers，Go to the front line overnight
“About the client，None of it is trivial.。”This is what Zhang Dongsai often talks about.。December 2019，Inner Mongolia is experiencing the strongest cold air since the beginning of winter.，Eleven o'clock at night，The outdoor temperature has dropped to minus 23.℃，The construction site is still working overtime to catch up with the schedule.，The return steel pipe of a 49-ton Excavator suddenly cracked and leaked oil.，Cause the machine to fail to operate normally。Get a call from a customer，Zhang Dongsai immediately picked up tools and spare parts and rushed to the scene.。
The road condition at the site of the accident was bad.，The service Vehicle cannot reach the construction site.，Zhang Dongsai carried tools and spare parts on his back.，Against the wind and snow，He walked 5 kilometers on foot with a heavy load to the accident site.。After four hours of maintenance.，The excavator finally restarted.，
Repurchase rate 32%，Lift 18%，Turn challenges into opportunities
Early 2020，Zhang Dongsai was transferred to Shanxi、Two places in Henan，Responsible for service spare parts market support，In this challenging position.，He quickly adjusted his mind.、Get into character，Understand the market environment and customer situation in the region，In-depth network evaluation of network service capabilities，Customize solutions to customer needs，And assist in urging agents to promote the implementation，It has won the unanimous recognition of agents and customers in the region.，It has also completed its own growth and transformation from the front line to the management team.。
With the regionalization, the competition is becoming more and more fierce.，The proportion of post-market sector in the overall operation of agents is getting higher and higher.，In order to develop with high quality in the severe market environment，From 2021，Zhang Dongsai establishes linkage mechanism with agents，Initiate drastic reforms。A wise man has no doubts，The brave are not afraid。Under the leadership of Zhang Dongsai，2022，Shanxi、Henan regional overall sales to achieve a large span，Facilitate the second purchase probability of old customers 32%，Cash sales of spare parts increased by 18%。
Chasing the light Become the light
All success comes from hard work.
The footprints are firm.
The pace is steady.
Devote oneself to study with perseverance
Creating XCMG Quality with Ingenuity
