Quality, Wanli and Ingenuity，The whole process of whole-hearted support！June 10, 2023，With“Caring service，Come all the way”The launching ceremony of the 13th Shandong Lingong Quality Wanlihang Event was held in Linyi, Shandong Province.，Sound the rallying cry of quality service in 2023。By Shandong Lingong marketing services、Manufacturing、Product development、A service team composed of more than 1000 service engineers from quality control departments and service providers，Will go to all parts of the country，Deeply carry out a series of caring actions，Sincere service to convey the love of Shandong Lingong to users。
Challenges and opportunities coexist.，Building a new industrial ecology
At present, China's construction machinery industry is in the stage of deep adjustment.，The journey is difficult，Full of challenges。How to promote the transformation of construction machinery industry while taking into account the traditional business，It has become a subject of both challenges and opportunities.。
Product is the best marketing.，Word of mouth is the best communication.，Facing the current market environment and quality situation，Shandong Lingong's Requirements for High-quality Development of Benchmarking Customers and Markets，Always be customer-centric，Focus on customer needs，Define quality objectives，Strengthen process control，With“Reliable”Based on the concept，Take process operation as the main line，Further promote the whole staff、The whole process、All-round、Total quality management with total quality characteristics，Strive to build reliability、High quality products and services，It has won wide recognition from customers and society.。
Wen Degang, General Manager of Shandong Lingong
Wen Degang, general manager of Shandong Lingong, said in his speech.，Quality Wanlihang series activities are implemented by Shandong Lingong“Customer-centric”Important Action Embodiment of Development Strategy，It is also a service measure of close interaction between offline and online.，Important actions to create ecological advantages of enterprises in the new era。Since 2021，Shandong Lingong put the annualJune 10 is designated as Shandong Lingong Customer Service Day，And released on Customer Service Day、Start a series of activities，The purpose is to convey the care of Shandong Lingong to every customer.，Enhance customers' interest in Shandong Lingong“Reliable bearing of heavy load”Recognition of the brand concept。Special customer visits and equipment inspections will be carried out in the quality Wanlihang activities in 2023.、Zero distance service in mining area、Precision value-added service activities such as national four maintenance training，Give new and old customers continuous care at the same time，Let customers deeply participate in the whole process of enterprise manufacturing.，Promote the restructuring of industrial service logic，Build a demand-led、Symbiosis to create a win-win new industrial ecology。
Shi Shengyong, Deputy General Manager of Shandong Lingong Marketing Company
Thirteen years of hard work，The whole process of whole-hearted support
Lin Yuecun, Deputy General Manager of Shandong Lingong
It can be found by counting the evolution history of Shandong Lingong's customer service activities，Shandong Lingong always serves customers steadfastly，Since 2011“Quality Wanlihang”Initiate and go deep into the front line.，Held in different ways year after year、Never stopped，It has been 13 years since then.。
Zhao Peng, Deputy General Manager of Shandong Lingong Marketing Company
2014，Shandong Lingong took the lead in releasing the enterprise-level service brand in China's construction machinery industry.“All the way”，Provide full life cycle for customers、Full process service，Demonstrate service commitment；
And then，Based on rich practice and years of accumulation，In June 2021, Shandong Lingong upgraded the quality of its service brand，Publish“Whole Heart 2.0”Service brand，Standardize service quality、Customized service differentiation、Proactive prevention services，Innovative service mode，Reshape the value chain ecology，Open a new era of intelligent service；
A flag-giving ceremony
Speed up in the face of globalization，Shandong Lingong is striving to be the first.，Release to the worldTOP SERVICEService brand，With“Major、In time、Caring”The concept of service，Actively practice“Customer-centric”，Provide customers with fast、Professional and excellent service，Set a positive example for the industry。
Shandong temporary industrial use“Exceed industry standards、Exceed customer expectations”The service，Fulfill the promise of not shouldering the heavy trust，It has also accumulated and precipitated a lot of skills and rich experience for itself.。Nowadays，2023 Quality Wanlihang Activity Starts Again，It is a 13-year service commitment inherited by Shandong Lingong with practical actions and mission beliefs.，Shandong Lingong will pass the service、Technology、Production、Joint visit of quality control and dealer personnel，Take the initiative to approach customers，Listen to your customers，Really start from the needs of customers.，Improve product quality and service quality more comprehensively。
Quality upgrade，Digital intelligence escort
In the global economic downturn、Raw materials are rising、Under the background of industry cycle adjustment，Intelligent manufacturing with digital intelligence as its main feature、Intelligent service is becoming an important opportunity for the transformation and upgrading of manufacturing industry.。
Since entering the new era，As a benchmark enterprise in China's construction machinery industry，Shandong Lingong carefully observes the pain points of customers.，Conform to the magnificent trend of intelligent manufacturing，Comprehensive digital transformation and upgrading based on the whole industry chain，Dig deeper into the value of big data，Help customers improve efficiency、Reduce costs、Implementation of performance management and other work，360 available°Guarantee of the whole life cycle。2023，Shandong Lingong is even more“Report for repair with one key”、“Intelligent dispatch”And other intelligent services，Digitizing Service Process Management，To provide customers with whole-hearted service，Continuously improve customer service satisfaction。
Come all the way，Sincere care；Temporary work service，Do not shoulder the heavy trust！This Quality Wanlihang Activity Set Sail，Shandong Lingong will sincerely care and continue to escort customers on the road of struggle，Leading the Leap Forward and Upgrading of Industry Services with Its Own Leap-forward Development，Carry out all-round equipment maintenance，Ensure the stable operation, high quality and high efficiency of each equipment，All the team members will also live up to their mission.，Sincere service，Take practical actions to carry out temporary work“Reliable”The quality and concept are cast into the hearts of every user.！
