“As the after-sales service personnel of Hanma Technology，We must provide our customers with the best quality.，The most timely after-sales service”，Xu Degui, after-sales service manager of Heilongjiang and Mengdong regions, said in an interview with reporters.。As the first-line after-sales service personnel of Hanma Technology，They are generally down-to-earth and willing to work.，Never make demands or conditions.，Get the job done precisely，Don't stop until you reach your goal.，Serve the Truckers in obscurity.，So as to win the recognition of customers.。
01
Complete the service network in an all-round way Family service has no blind spot
End of June 2022，Xu Degui was transferred to Heilongjiang and Mengdong as a service manager.，I hope he can open up a new world for local work.。“At that time，There is only one effective authorized service station of Hanma Science and Technology in Heilongjiang Province.”。Xu Degui made up his mind，Work hard and make a breakthrough.。After analyzing the market situation，He thinks that no service station means that the house has no framework.，He must first build up the service network in the region.！After communicating with Hanma Technology Headquarters，With the support of the superior leader，Xu Degui Begins the Road of Service Network Layout。Because the local area is a vulnerable area.，The process of building his new station was extremely difficult.。In order to build a service station in Suihua City, Heilongjiang Province，He used to drive five days in a row.，Visited no less than 10 repair plants，Finally, we found a repair shop willing to sign a contract for the authorized service station of Hanma Science and Technology.。
Xu Degui said，Although opening a new station is very difficult.，But after Hanma Technology is empowered by long-distance new energy,，Have a certain degree of competitiveness，Very attractive for the repair shop。When negotiating with the repair shop to build the station，He first spoke out the advantages of Hanma technology.，It has Hanma power chain，As well as a jacket and that like，They are all produced independently by Hanma Science and Technology.，One-stop service provided by the service station。At the same time，Standard of Outgoing Rescue Subsidy Provided by Hanma Technology、Cost of working hours and subsidies for alpine regions，More abundant。Therefore, many maintenance factories are willing to sign the authorized service station of Hanma Science and Technology.。
At the same time，Xu Degui must have a certain spare parts reserve for the service station.，Heavy burden and the like.，Handle in a flexible manner。With the support of Hanma Technology Headquarters，He joined the regional accessories center library.，Carry out pre-casting of accessories，Satisfy the three-package parts supply of the service station，Reduce the financial pressure of service stations。Through a series of measures，In less than a year.，Hanma Technology quickly set up nine service stations in Heilongjiang.。With the initial formation of the service network，The service timeliness of Hanma Technology has been greatly improved.，Let Family Service Have No Blind Spot。
02
Emergency rescue without discount Gain high recognition from customers
Initial formation of service network，The biggest beneficiaries are Truck drivers.。 Once ，Xu Degui received an emergency report.，A card friend from Yingkou, Liaoning，Driving a Valin.H7 Natural gas Tractor，On the highway 360 kilometers away from Harbin，Sudden breakdown of the Vehicle，Stop on the highway.。After Xu Degui got the information,，Quickly contact the Truck driver.，Carefully understand the symptom，Predict the cause of the failure。At the same time，Communicate with card friends，Drag the Vehicle off the highway，Go to the nearest Mudanjiang Service Station for maintenance.。Xu Degui urgently checks the spare parts reserve required for fault maintenance.，It was found that only Harbin Service Station had the required accessories.。So he quickly drove to the service station.，Bring needed accessories and an experienced service person，They rushed to Mudanjiang Service Station for rescue.。
After arriving at Mudanjiang Service Station，Xu Degui and the maintenance master passed the investigation，The fault was found as predicted.。Through everyone's concerted efforts，Around one o'clock in the morning，Troubleshoot the problem。Final，The card friend delivered the goods to the destination on time.。He was very touched by the excellent service of Hanma Technology.，He avoided unnecessary financial losses.，Become a loyal user of Hanma Technology。Xu Degui told reporters，There are many such rescue cases.。For fast fault handling，Reduce customer parking time，Hanma Technology Launches Time-limited Maintenance Commitment：Routine maintenance within 4 hours，General failure of new energy within 8 hours，Traditional Vehicles are generally repaired within 24 hours.。With the continuous improvement of the service network，Continuous improvement of service reputation，Effectively improve the sales work of Hanma Technology in Heilongjiang，When the salesperson introduces the products of Hanma Technology，More confidence.，Customers are more willing to buy heavy truck products of Hanma Technology。
03
One-stop service
Explore the full guarantee of pure electric heavy truck operation in alpine region
In the near future，A customer in Harbin purchased two pure electric heavy trucks produced by Hanma Technology.。Although Hanma Technology is the leader of new energy heavy truck，Have very rich experience in after-sales service。But Heilongjiang is an alpine region.，Pure electric heavy truck is still a new thing.，In the blank stage。
Xu Degui told reporters，In addition to confirming the orientation service station,、After-sales service personnel training、Careful handover inspection and necessary spare parts storage，Xu Degui at the beginning of vehicle delivery，Stationed at customers almost every day。First，He is going to train the driver.，Let them fully understand the characteristics of the vehicle，Develop the habit of correct operation；Secondly，Xu Degui should carefully understand the operation route of customers.，Including road conditions、Goods transported by vehicles、Power consumption under different vehicle conditions, etc.，Comprehensive understanding of vehicle usage。After more than a month of operation,，The pure electric heavy truck performance of Hanma Technology is excellent.，The technology is mature，Operational results far exceed customer expectations。
Because Xu Degui is stationed at the customer's office every day.，The truck driver and the team leader said.：“There is nothing wrong with your pure electric heavy truck.，Why do you come here every day?？If there is a problem with this car,，I'll call you.”。Xu Degui told them，Pure electric heavy truck is a new thing.，Hanma Technology must do a good job of after-sales service for customers，Actively visit customers，In order to understand the customer and solve the problems encountered in the operation process at the first time.。
Of course, Xu Degui also has.“Selfishness”， Because “Be a man before doing”，Frequent contact with customers，Deepen feelings，Let customers more recognize Hanma Technology。He thinks，As an after-sales service personnel，We must learn to put ourselves in others' shoes.。Customers purchase the products of Hanma Technology，The purpose is to make more money.，Do a good job of customer service，The client makes money.，Will be willing to continue to buy Hanma technology products.。The Harbin customer decided to buy a pure electric heavy truck in the future.，Hanma Technology will be preferred.！
Xu Degui is a microcosm and representative of many first-line after-sales service engineers of Hanma Science and Technology.，They are active in every corner of the country.，Stand by truck drivers and customers。Hanma Technology insists on building for customers“Efficient、Convenient、Major”Full service solution，Really achieve family service，Users are worry-free，For Hanma Technology to become“Green Smart Heavy Truck Leader”Consolidate the foundation，Make a greater contribution to the transition to low-carbon transport。
