Tongli Heavy Industry "Warm Spring Service Action" Enters the Mine | Strive to Build "Zero Distance" Service Brand

Recently，With“Zero distance，Walk into the mine”With the theme of Tongli Heavy Industry Warm Spring Action, the return visit of service users was fully launched in South China.，Tongli Heavy Industry and service provider Guangxi Jinxie Company organized several service teams.，Walk into the mine、Close to users，Conducted a product use survey、Field device testing、Pragmatic product maintenance training、Sweet、Careful work content，Has been recognized by users.。

In order to help customers solve their problems.，In view of the market characteristics of Guangdong and Guangxi with sand and stone aggregate as the main part，Based on current customer pain point、Difficulties，Service team to develop targeted training programs，Plan corresponding training content。Sand and gravel aggregate mines in Guangdong and Guangxi are generally under special working conditions of heavy load downhill.，Special addition of exhaust brake、Hydraulic retarder、Operation and Maintenance of Eddy Current Retarder and Other Auxiliary Brakes and Analysis of Daily Fault Prediction、Handling methods and other training contents。

This time“Service visit action”Medium，Tongli Heavy Industry and Weichai、Fast、Cummins and other supporting manufacturers have organized more than 20 special training activities on safe driving operation and driver skills upgrading training activities.。

In the course of visits to 25 mine users，The service engineer team in South China is tracking the use of Vehicles in each mining area.，Driver operation and maintenance skills training、Fleet managers and repairmen emphasize the matters needing attention in the process of repairing and using used cars.，The follow-up service and spare parts work were also docked.，The customer's suggestions and problems are summarized and dealt with.，Really practiced“Full Life Cycle Services”The service concept of Tongli Heavy Industry。

“Treat customers with care，Put your heart in the mine.。”For the service team of Tongli Heavy Industries，It's a promise、It's responsibility，It is also a constant pursuit.。Through this“Zero distance”Service visit activities，Comprehensively improve the customer experience，To provide customers with more intimate、Better service，The unadorned action solved the customer's confusion.，Eliminate customer pain points，Fulfilled the responsibility of the same force。

On the journey of building the first service brand in the off-highway wide-body dump Truck industry，Tongli Heavy Industries will continue to work hard.，Innovative ideas，Multiple channels、Provide users with service products that exceed expectations in an all-round way，Really let the customer“Be satisfied with buying Tongli Vehicles，Don't worry about using the Tongli Vehicle”。

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