Prevent catkins and send love, relieve the heat! XCMG special service activities officially set sail!
May 12, 2023
The spring tide is surging，Everything is renewed。In order to protect customers and eliminate hidden dangers of equipment、Pass the peak period of willow flying catkins safely，XCMG environment“Prevent flocs and send love to relieve summer heat”Special service activities have sounded the horn of departure.。
This activity consists of6 service teams，Plan to visit Beijing、Tianjin、Hebei、Jiangsu、Shandong、Customers from Anhui and other provinces，Active maintenance of XCMG productsMore than 500 sets。During the service，XCMG also provides warranty service for products of other manufacturers.，Maintain other brand productsNearly a thousand，Let customers choose any brand，You can enjoy the excellent service of XCMG.，It's comfortable to use。
The purpose of the activity is to continuously improve product reliability and customer satisfaction.，Carry outProduct usage tracking、Install anti-flocculation filter screen、Collection of customer recommendationsAnd a series of other activities，All-round support，Put your heart into it，Build it practically“Gold word of mouth”Service brand。
Late spring and early summer，The northern region once again ushered in the concentrated outbreak period of willow catkins.，Flying catkins flying all over the sky bring troubles to people's travel.，It is also easy to cause skin allergies.、Respiratory diseases。In order to reduce the impact of flying catkins on the city environment.，Environmental sanitation departments around the country have continuously strengthened mechanized road cleaning and cleaning efforts.，Give full play to the advantages of mechanical spraying dust suppression operation，Restrain the second flying of willow catkins，Sprinkler、Sweep car、Fog gun Truck has become an indispensable backbone to control the pollution of willow catkins.。
But actuallyThe sanitation Truck may also.“ Allergy ”，Willow catkins are easy to block Vehicle radiator，Affect the cooling system，In severe cases, it can cause spontaneous combustion.。
In this context，XCMG's environmental service team went to various places，Install protective net for the radiator of XCMG sanitation equipment free of charge。The protective net is very practical，Can play a significant impact resistance、The function of filtering air，Filtration includes fly flocs、Insects and other foreign bodies，Effectively reduce radiator blockage，Bring on for Vehicles“Gauze mask”。
About the service，XCMG Environment Never Stops，With the help of various special service activities，Provide complete full life cycle services，Let the customer rest assured。
At“3.15 World Consumer Rights Day”Period，Divided into 11 groups of steps and the first line of national equipment use，Deliver a professional inspection to the customer、Maintenance、Training and maintenance，Listen to the most authentic voice of the market；Push out“Cool in summer”、“Drainage in winter”And other series of value service items.，Come to the customer；Group Headquarters 400 Service Center、More than 400 service outlets、100 spare parts centers，Covering all provincial regions，Fulfill“15-minute response、Personnel in place in 4 hours、Troubleshooting in 24 hours”Service commitment，Make the worry-free use of equipment a reality。
Through visits to different customers，Xugong hopes to listen to the voices in the market.，Obtain the actual performance of products and user demands objectively and accurately，And further improve that product quality.、Research and development of working condition adaptability、Provide reliable basis for service policy optimization。
Quality wins the market，Service creates brand。The service engineer of XCMG Environment sticks to the original aspiration.、It's responsibility，It's a commitment to the customer.。We will always be based on market demand.，Continuously strengthen the post-market construction，Provide better service，Create more added value for customers。
