XCMG: Go all out to visit and listen attentively!
May 05, 2023
When spring is warm and flowers are blooming，XCMG Road“Serve wholeheartedly——Be grateful to customers”The series of visits came to a successful conclusion。During a visit of more than a month,，69The service team goes deep into the market.，Visit the whole country30 provinces、212 cities，Cumulative contact1500+Customer，Review the product up toMore than 2000 sets。XCMG Road Service Team is Customer-Centered，Highlight“Whole heart”Service brand influence，Continuously enhance customer satisfaction，Create greater value for customers。
XCMG Road Service Team Deepens the Market，Comprehensive understanding of the customer's equipmentUse feeling、Service expectations and product demands。Based on customer needs，Answer customers' questions face to face on the spot，For customers、The operator explains the equipment condition，And present exquisite gifts to express their concern for customers.、Thank them for their love for XCMG.。Service team actively promotes after-sales service，Make customers feel the value of XCMG's quality service through our own efforts。Team members listen attentively to customers，And take this as the guidance to continuously optimize the service content.，Strive to provide customers with a better service experience。“Whole heart”Service team，With“Satisfaction Beyond Customer Perception”As one's own duty，Strive to achieveIn time、Efficient、ValueService。
At the same time，Customer recognition of XCMG products and services，It is also the driving force of the team's continuous efforts.。Customer He Boss said so.：
The quality of XCMG products is reliable，Excellent after-sales service。No matter where the construction is.，As long as there is a problem, a phone call will be handled by the staff.，This kind of service makes me feel more confident about XCMG products.。Now I have 6 XCMG products.，It is planned to continue the procurement with the increase of the work quantity.。”
This spring visit also offers a special value-added service to customers.、Operators and major agents，It is specially built by XCMG Road Service Team.Special service training，Thematic training、On-site teaching, communication and discussion.。Topics cover Road Roller、Paver、Primary and Reclaimed Asphalt Structures and Production Processes，Introduction of various equipment、Troubleshooting and maintenance，It can comprehensively improve the professional skills of operators.。Training settings take into account both theoretical knowledge and practical operation.，Emphasize safety awareness、Emergency response capability, troubleshooting, maintenance and other key links。
Based on comprehensive practice“Whole heart”The concept of service，During the whole visit, the service team conducted4More than 0 gamesTraining，Number of participantsMore than 1000 people，It not only enhances the partnership between the team and the customer，It also helps to enhance customers' trust in XCMG products and services.，Let customers feel that the service team is truly user-oriented.，So as to fully implement various value-added services.。
Among them, it is worth mentioning，From April 12 to April 22Ministry of National Infrastructure, Kingdom of TongaCarry out 10 fields of Milling MachineOverseas special show，The training involves machine operation and maintenance and on-site construction technology.。The Minister of Infrastructure of the Kingdom of Tonga said，The Milling Machine played a vital role in the reconstruction of Tonga after the volcanic eruption in 2022.，His performance of XCMG's equipment、And the construction guidance of the service team was highly recognized.。
Although the spring special visit has come to a successful conclusion.，However, the action of XCMG service team has never stopped.。Future，The team will continue to organize various special visits.，Dig deep into customer needs，Dedicated to providing customers with full-cycle value services。To：Dear customers、Machine hand、Dealers If you have any training needs Welcome to contact Xiaobian at any time. Our professional service staff will do their best to help you. XCMG Road Service Team will continue to escort you. Help you move forward
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