If the service is well done, the customer's recognition is indispensable, and the customer record of temporary workers serving Kazakh coal mines

TOO BELETCoal Company is one of the largest coal mines in Kazakhstan.，The company owns Shandong Lingong.L975FLoader、E6500FExcavator、G9220FNearly 50 land levelers and other equipment，It is a big customer of Lingong in the region.。

The grassland is vast and sparsely populated，The company is surrounded by more than 300 kilometers of no-man's land.。The local roads are so poor that it takes six to seven hours for a one-way car to travel.，Before using temporary products，No construction machinery brand can solve the problem of after-sales service for them in time.。

In view of the poor local infrastructure conditions and the large service radius,，Shandong Lingong first United with local agents.SEVALOPut the parts to the customer，Set up a dedicated spare parts reserve at the customer's work place，Solve the problem of untimely supply of spare parts；At the same time，Aiming at the difficult problem that large equipment requires high technical level of service personnel，Kazakh regional support distributors have set up a special service team for key customers.，Equipment management for customers from the whole machine before sales、Comprehensive professional training for users，Hard training for drivers at delivery，Comprehensively master the equipment operation specification，Have the necessary level of inspection。Establish direct contact between front-line personnel using equipment and service personnel，Arrange service personnel to deal with the failure at the first time。

Perfect whole process service not only guarantees the equipment to create the greatest value for customers，It also trains customers to drive at a high level.、Maintenance personnel，Close contact with customers，Thereby winning the customer's support forSDLGBranded“Reliable bearing of heavy load”Highly recognized。

VisitTOO BELETTime，Equipment managerDimaHappy to say：“SDLG СЕРВИС ХОРОШО(SDLG Service is good.)，We are a coal mine，24 hours a day production.，There are high demands on the attendance and reliability of the equipment.。The brand we chose at the beginning, Unable to resolve service issue。 Later SEVALOThe company recommended to us.SDLGProducts——L975FLoader。When we found out that this big guy worked 4200 hours.，Everything is still normal，It's doing so well.，The equipment performance is stable。As the coal mine gets bigger and bigger,，And I bought something else.SDLGEquipment,They also perform very well.！”

He went on：“In particularSEVALOAccessory support，It greatly reduces the maintenance time of the whole machine.，Equipment can create more value。The service of temporary workers is also not available in other manufacturers.，Think of us as more than just customers.，We even treat our employees like brothers.，Teach product operation and maintenance techniques。Notify them when there is a problem，Whether it rains or snows.，Will be the first time to come to us to deal with.，ХОРОШО（ Very nice ）!”

Service is the biggest guarantee for the sustainable development of the market.。Supported by the hardware guarantee and hard power of accessories，To train、Technical support、The soft power of brand communication is the medium.，From simple product sales and service behavior to customer service.SDLGRecognition and trust of brand and culture，It is one of the important factors for the rapid development of Shandong Lingong in the Kazakh market.。

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