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A good soldier on the battlefield! In the fierce competition of XCMG's global service team →

April 27, 2023

Recently,On a large mining project in Southeast Asia,An XCMG Excavator Maintenance and Operation Skills Competition is in full swing.。

In the arena,Simulate the customer repair service link through the whole process,XCMG service engineers and project operators work together,Commissioning observation、Open the toolbox、Check the problems one by one.……All links are tense and orderly.,Coordinate with each other,The competition is fierce,Everyone has only one thought.:Provide timely and efficient service to customers。

In the theoretical examination room,The players are concentrating,Write like a God.,The answers are not only accurate,It also has its own unique ideas and opinions.,It shows rich practical experience and theoretical foundation.。After fierce competition,A total of five players won the award.。

Training elite soldiers in actual combat on the battlefield,Only Xugong comprehensively improves the local service capacity,A microcosm of building a first-class service team。With the rapid growth of the local market,,The construction of XCMG's local service and network system is also advancing rapidly.,There are many large-scale local projects.,Equipment service task intensive、Higher service requirements such as shorter time limit,Xugong has not only established hundreds of service teams in the local area.,It also took the lead in pushing forwardCSMApplication and training of digital systems such as the system in local service work。

Since this year,XCMG cooperates with overseas partners,Build a first-class service team,In the Southeast Asia region and“The Belt and Road”Overseas training centers have been built in many countries along the route.,Provide strong support for overseas localization training。

At the same time,Xugong“Zhi Gai Shu Zhuan”Enabling Global Spare Parts Services,Through“XCMG Global Digital Spare Parts Service Information System(X-GSS)”Deep application of digital products,Make the most of big data、5GAnd other new generation of information technology,Improve the responsiveness of overseas after-sales services,Speed up the supply of overseas spare parts storage,Provide timely and convenient services to customers around the world。

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