Caterpillar: Persistence in Helan Mountain for 60 Days and Nights

Helan Mountain, located at the junction of Ningxia and Inner Mongolia, is magnificent.，Like ten thousand horses galloping.。Among them, the northern section of Helan Mountain is famous for its rich coal deposits.。Several local coal companies have cooperated with Caterpillar's agent, Yichu Mingtong, for more than a decade.。

Over the years，The client is rightCat®（Carter）The efficiency and durability of equipment and engines have always been very recognized.。Good product plus good service，In order to continue to win the reputation of customers.。Due to the needs of coal mining conditions and production capacity，Several customers have a total of nearly 100.CatMedium and Excavator/ 'target='_blank' style='color:blue;'>Large Excavators and for drilling rigsCatEngine。Yichu Mingtong Ningxia Company is based on the geographical distribution and proximity principle of these customer companies.，Two long-term maintenance stations have been set up in the north and south.，Cover the surrounding customers，Ensure that the maintenance team is able to respond to customer needs in a timely manner、Quick response。

End of September 2022，Two maintenance teams set out from the station respectively.，Go to the mining area。This mission.，The North team has three people covering two accounts.，The southern team has two people in charge of one client.。Upon arrival at the scene，The service engineers began their intense and busy work.。Excavator is a very important mechanical equipment in coal mine production.，Each customer has a high inventory of equipment，More than 40.，Less than a dozen.。In order to ensure the attendance rate of equipment，The maintenance team went all out on site to check the equipment and eliminate the fault in time.，Ensure that customer production is not affected。

The open pit environment is dangerous and difficult.，It was late autumn again.，The temperature is getting lower。Normally，Such service projects in the mine every 10 to 14 days.，You need to schedule the next team shift.。However, due to the client's temporary closed-loop management of the mine,，The relief team could not reach the mining area.，So the five service engineers stuck to it for 60 days.。When they return.，The Helan Mountains are covered with snow.、Covered with snow。

The service of the agent Yichu Mingtong has won the unanimous praise of the three customers.！Affirmation from the customer，On the one hand, it is inseparable from the dedication and professional ability of the service team.，As small as repairing a valve、Tubing、Turbine and other faults，As large as replacing the engine and hydraulic pump，ECI-Metro's maintenance team relies on professional service skills，Let all the problems be solved.；On the other hand, it is also inseparable from the cooperation and support of the rear parts team of Yichu Mingtong Ningxia Company.。Benefit from complete parts planning and timely deployment，There is a need on site，Work order will be opened in the rear、Out of parts，Send the spare parts to the construction site at the first time，Help the front line。Facing more complex faults，The rear team will comb the customer's maintenance records.，Close fit in front and back，Coordinate more resources to develop for customers、Provide targeted solutions，Won the trust of customers。

A thank-you note from one of the customers expressed deep gratitude.。The letter said：“Maintenance brothers stick to the mine，Troubleshooting large equipment for our company for many times。Have your company's maintenance service，Let our equipment operate normally，Free from distress。They are highly skilled，Be on call，Praised by the leaders of our company！”

Caterpillar and its agents use commercial actions to fulfill their original aspiration，

Deliver value with services。

More than sixty days of perseverance，

Stick to a responsibility to customers.，

It is also a responsibility to customers.。

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