[XCMG Craftsman] Crossing the Sand Sea, we are determined to stick to it, and XCMG's service will live up to our expectations!

April 23, 2023

There is such a group of people.，They drive service cars through the cities of Xinjiang every day.、Gobi、Deserts and mines，Every expedition is not afraid of hardships and dangers.，The mission must be achieved，Make every effort to ensure efficient construction of customer equipment，They areXCMG Xinjiang Regional Service Engineer。

Among them，There is a Uighur boy who is particularly eye-catching.，His name isElizati·Osman。Elizati has beautiful features，Steady and capable，Overcome the language barrier in just a few years，Grow up to be skillful、Trusted by customersGold Medal Service Engineer。

As the service staff of XCMG，The so-called profession，Is the sense of service in place.，Excellent service skills，Details are full of love。For Elizati，Familiar with the common faults and treatment methods of Excavators，Even if you meet“Difficult and complicated diseases”，It can also be fast.“Medicine can cure the disease”。Every customer that Elizati has served has praised him.，Aishanjiang is no exception.。

Before the start of the season，Yilizati went to the construction site of Aishanjiang to do spring inspection for the wheel excavation equipment.。Three major systems、5 major structural parts、7 standard actions、11 patrol steps…… Yiliza completed the inspection work with high efficiency and high standards.，Bucket teeth were also replaced for the customer，Butter is added。

“His service skills are great.，It can not only quickly troubleshoot equipment failures,，And will tell us some maintenance tips.”，Customer Aishanjiang praised Yilizati.，“There are XCMG service personnel.，We can safely go to war.”。

After saying goodbye to Aishanjiang.，Elizati got it again.New work order：No man's land of Lop Nur，One XCMG large-tonnage Excavator“Stiff movements，Slow in action”，It is urgent for him to go“Treatment”。

The no-man's land of Lop Nur is known as “Forbidden zone of life”Known as，Its harsh natural environment is daunting.，High temperature、 Get lost 、Water shortage is the biggest challenge facing Irizati.。What the customer needs，The mission must be achieved。Ilzati has no time to enjoy the Gobi desert outside the window.，He rushed to the scene of the fault alone.。

After entering the no-man's land of Lop Nur，Elizati's cell phone signal disappeared.，All rightSix hoursThe way，There are fewer and fewer ruts，Look around without any reference.，Only then did Elizati realize.，He's lost。

“ Calm ， Calm ！” Irizati reminds himself all the time.，And constantly adjust the route.，Finally found the customer and equipment two hours later.。In order not to affect the next day's construction.，With the night，Irizati patiently handled the fault for the customer.。After learning about Elizati's experience,，The customer was very touched：“ Brother ，This is our new construction site.，Worked hard，This is a life-long friendship between us.！”

Elizati smiled and waved goodbye.，For him，It is our duty to solve problems for customers in time.，“Guard with all your heart·Worry-free for life“It is also his solemn commitment as a service engineer.。