Overcome all difficulties and serve wholeheartedly | Tietuo Machinery National Customer Return Visit Activity

April 18, 2023

Early October 2022，Tietuo Machinery Opens National Customers Again“Caring service line”Return visit activities，For a period of more than two months。“Caring service line”Activity，Led by senior executives of Tietuo Machinery，Pay a return visit to the regional marketing manager of the region、Technical backbone and after-sales service engineer，Form a care team，By way of Hubei、Guizhou、Chongqing、Jiangsu and other provinces and cities fulfill the service agreement with the vast number of equipment users.。

With the outbreak of the epidemic in various provinces of the country to varying degrees,，It also caused a lot of difficulties for the return visit.。In order to complete the return visit plan made before departure，Tietuo Mechanical Care Team Overcomes All Difficulties，Go deep into the equipment site，Face to understand the actual production and operation of the equipment，Routine inspection of the equipment，Listen and record customer feedback，Committed to solving problems for customers，Further improve the company's service quality。

Return visit process，The members of the service team perform their respective duties，Communicate with the users and operators of each site in an all-round way，Discuss technical solutions together。The company's senior management leaders and technical backbone also take this opportunity to pay a return visit.，Learn more about the real use of products in use，Record and sort out all kinds of feedback from users.，And take this as the guidance to further optimize the design and development of products.，Develop products that meet the needs and satisfaction of users。

When going deep into the equipment site，Technical backbones and after-sales engineers are personally involved.，Routine inspection of equipment，And help、Guide the user operator to learn the equipment operation and maintenance technology，Provide more efficient and scientific equipment use method。

Is the equipment good?，The customer has the final say！So，What customers want is what Tietuo Machinery is anxious about.，Every direct communication with customers is regarded as an important opportunity for product optimization and upgrading by Tietuo Machinery.。For this reason，Tietuo Machinery carries out service return visit activities every year.，Gather customer needs while solving customer problem，With“Attention to detail、Keep improving”Attitude，Constantly advancing in the face of market trends。