Hello, Shi Baorui! One day into the service engineer of XCMG

April 18, 2023

Come to Tangshan, Hebei，There isClose1500 XCMG electric heavy TrucksAttending efficiently，Together with thousands of card friends, they are busy shuttling through major steel mills.、High speed、National Highway......In the same wayBusyYes，Also7×24 hoursProvide for customersElectrified Exclusive On-site ServiceThe engineers。Let's walk into Shi Baorui's1 day，Learn about XCMGDaily work of service engineer。

BusyFor a good life
Hebei ProvinceTangshan CityEarly April 2023，Tangshan Luannan Customers Purchase 20 New Pure Electric Tractors，In order for customers to adapt quickly、Master the Vehicle，Shi Baorui, the service engineer of XCMG, took the initiative to carry out the project in the motorcadeElectric heavy Truck control training。AtEmergency measures、Repair policy、Gear use skills、Energy recovery、Pay attention to the way of chargingAnd so on，Insist on card friendsHand in hand teaching，It has won the unanimous praise of the drivers.。

Hand in hand teaching

After training has been12 noon，Didn't have time to eat lunch.，12:23，After receiving the report that the Vehicle cannot be charged，Shi Baorui responded immediately、Go to the scene，The check shows that the fault is that the charging harness is loosened and cannot be charged.，The customer was given a replacement harness，13:45，The Vehicle is charged normally。

Replace the harness

Four P mReceived a report from Qian'an to repair the high temperature of the vehicle，After arriving at the scene，Shi Baorui found that it was caused by the wear of the harness.，Therefore, contact the service station to replace the harness.，The vehicle returned to normal，Ensure the normal operation of customers at the first time，Realization1 hour to arrive at the scene、2-hour troubleshooting。

2-hour troubleshooting

Six P m，Shi BaoruiReceived an emergency report for repair of vehicles from Yanshan Steel Plant in Qian'an，Accidental failure due to vehicle problem，When he arrived at the scene, the vehicle fault had disappeared.，By asking，Shi Baorui learned，Card friends will go to Caofeidian at night for loading.，Considering the safety of card friends，He decided to follow the car.、Check and repair。

Check and repair

It was night after the vehicle was charged with hydrogen.Seven thirty，After a simple meal，Shi Baorui set off for Caofeidian.，On the way，Card friends are full of praise for XCMG's new energy vehicles，Card friends said，Driving Experience of XCMG New Energy、Performance、Endurance and even service are far ahead in the industry.。

Communicate with the car

Shi Baorui has been following the car to the vehicle.1:01 a.m，And in the process of following the car，Successfully investigate and solve the hidden danger of vehicle failure，Late night1:50，He just took a taxi back to the hotel to rest.。For customersEscort
XCMG has countless service engineers like Shi Baorui.，Provide customers of XCMG New Energy Heavy Truck with 7×24 hours“Housekeeping”Service。They may not be working 24 hours a day.，ButBe online 24 hours a day。XCMG has always adhered to“I put my heart into it，You can rest assured”YesService concept，Really put the serviceDo well、Do it well、Be practical、Do it carefully，So that every user of XCMG canDrive at ease、Comfortable operation。