Love and dream are the sameOk
“Human life，It can't be measured in terms of time.，When the heart is full of love，A moment is eternity.！”
---- Nietzsche / Nietzsche
It has been founded since 1919.，Germany Lintaige always with excellent product quality and exquisite technical support，Serving the global road infrastructure field。For more than a hundred years，Several generations of Lintaige people have always put after-sales service in the first place.，Strive to provide customers with the best construction experience。
In this interview，Let's walk in together.Robert SemmlerThe world，Learn how Lin Taige engineers maintain top-notch after-sales support。
01
Q： Hello Robert，What is your position in Lin Taige?？
A： Hello ，I am the after-sales service supervisor of Lintaige in Germany.，This year is the 26th year of traveling with Lin Taige.。My team focuses on after-sales service in Europe and Latin America，Also for Asia、Remote support for asphalt and concrete plants in the Middle East and Africa。
02
Q：So much regional support，Are you busy?？
A：In daily work，I am responsible for solving all kinds of problems encountered by customers when they run the mixing plant.，It is also necessary to regularly optimize the production capacity and mixing quality of each equipment.，Because the conditions and gradations of each project are different.。
At present，I am preparing to commission 4 Asphalt Mixing Plants.，They are on their way to projects in Poland and Brazil.。LINTECThe control system makes the job a lot easier.，We can directly connect to the control room of each mixing plant through the network for remote support.。Of course, it can also provide optimized operation suggestions to customers through video calls.，To ensure that the equipment is running well.。
We have skilled after-sales teams in all branches around the world to cooperate with each other.，To ensure the production status of local customers.。
03
Q：26 years like a day，What kind of experience is it?？
A：As a post-60s generation，My only insight is that“Love”；Love your work.，Because every job has its own meaning.，Feel it with your heart，You'll find one of them.“ Dream ”。I get excited every time I face a new technical problem.；Of course，There will be tiredness in the excitement.；Especially like some projects with time difference.，Remote services sometimes stay up all night。After the problem is solved，A simple sentence from the customer“Thank you”，It will make me feel that everything I do is worth it.。As if for a moment，Customer、I、Lin Taige Mixing Station is integrated into one.，Became“An eternal existence”。I want，This sense of detachment comes from the cooperation between people and the connection of mind.，From the combination of people and equipment，It's a wonderful feeling.。
04
Q：So，What is your most memorable project?？
A：I want，The first one is that we are in Norway.CSE3000 container-type Asphalt Mixing Plant，This project is the largest and most important I have ever managed in Lintaige.。The biggest challenge comes from the global novel coronavirus epidemic.，People all over Europe can't commute.。Although there are many difficulties.，But in the end, we all overcame one by one and successfully completed the delivery.，The customer spoke highly of it.。
Also，The second is to be known as“The eighth wonder of the world”The Dubai Palm Island Project。At that time, we had four Lin Taige. CC3000DContainer-type concrete mixing station shall be commissioned at the same time，And finally let four stations stand at 240.t/hThe finished concrete with extremely high quality is mixed under the production capacity.。Nearly twenty years later，To this day, I still remember the customer's happy face at that time.。
05
Q：So many different countries and projects，Is there a big difference in debugging? ？
A：That's a good question.，For unified management，Lin Taige sells equipment worldwide.，No matter Asia、Latin America、Africa or Europe，All implement a unified standard.。Only the types of gradation vary from place to place.，This is very interesting.，In Latin America，Only a few specific asphalt mixture gradations are used locally，There are dozens of common gradations in China.；There are more than 100 conventional gradations in Europe.；But also the aggregates in these area、Asphalt、Fuel characteristics vary；It is impossible to be competent without decades of experience.。
06
Q：Except for work，What do you like to do in your spare time?？
A：I'm going to say the same thing again.“Love”Here we go，But this time it's about life.“ Love ”。I spend all my free time with my three daughters.，We play games together、 Go fishing 、Travel or visit relatives.。I consider myself very lucky.，Because I love my clients.，Love my family.，Love my work and life.。
The interviewees of this timeRobertIt representsLintec & LinnhoffAfter-sales service team，It is also the epitome of their team.，It is precisely because of the existence of such a group of people with love.，Just letLintec & LinnhoffAfter-sales service makes people feel more at ease、 Don't worry 。
