Case [Service Star] Changchun Tianze Service Manager-Zhao Xin

In the agricultural machinery industry，After-sales service is a very important part.。Long service life of agricultural machinery，Therefore, the quality of after-sales service directly affects customer satisfaction and loyalty.。

“Good equipment is inseparable from good service.”，As a dynamic force,、In-depth front-line team，They are always active in the field.，With professional technical ability to help users solve various problems encountered in the use of products.。Where is the Case New Holland facility?，Their figures are there.。

【Star of service】Phase III，Let's meet the service manager of Changchun Tianze.——Zhao Xin。

Take itServiceOfStar

Contribution：Dealer Service Development Zhang Haoran

Star of service：Zhao Xin

Zhao Xin，Engaged in agricultural machinery maintenance services for 15 years.，Joined Changchun Tianze Agriculture Team in February 2019，Served as Service Manager。

Although he is a veteran of agricultural machinery maintenance services.，But in the face of new imported equipment.，Zhao Xin has just started to contact imported equipment.，Zhao Xin, who has just joined the company, has encountered new challenges.。

As engaged in agricultural machinery maintenance work for many years“Old master”，He is familiar with equipment maintenance.，However, the operation and use of the imported equipment is quite different from that of the previously repaired equipment.。Therefore，Unfamiliarity with the operation and use of new equipment，So that Zhao Xin in the beginning of the new work by a lot of customers.“Complain”。

But he was not discouraged.，Instead, they maintain their enthusiasm and high sense of responsibility for agricultural machinery work.，Study hard in silence，Hone and improve your skills。

In a short period of two years，Have mastered the maintenance of the equipment、Equipment explanation、Handover、 Drive 、Homework、And loading and unloading skills.，Can complete the series process independently，Provide users with comprehensive support from training to maintenance。Excellent strength，He has gradually gained recognition and praise from customers in his service.。

Overcome difficulties without stopping，Solve problems for customers

Case New Holland just organizes technical training.，Zhao Xin will squeeze out time to attend.，Don't miss any chance to improve your skills.，“Their ability has been improved.，In order to better help customers.”。

In the process of regular maintenance service，Just walk for hundreds of kilometers.，Agricultural machinery workers are hard-working、The spirit of perseverance has been fully reflected in him.。Encounter a problem that cannot be solved，Zhao Xin will try to solve the problem even if he doesn't eat or sleep.。“Farming time waits for no one.，There is something wrong with the equipment.，The customer must be more anxious.，Solve the problem in time and quickly.，Give reliable support to customers，In order to make customers feel more at ease.。”

With the help and guidance of the Case New Holland team，Zhao Xin's efforts and progress are seen by users and teams.。In 2022, Zhao Xin was named Service Star by Case New Holland.，Be an outstanding member of the Case New Holland Service Team。

Customer first

Case New Holland has always been adhering to the service concept of customer first.，Fully consider the needs of regional customers，Continuously strengthen the training of service ability of dealer technicians，Actively optimize the concept of training certification，Improve equipment fault diagnosis capability，Meet customer expectations for equipment and deliver greater values。

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