Full service! XCMG Road Service Team Helps Customers Win in the Start-up Season!

March 29, 2023

Spring returns to the earth，It's green。Since March 10“Serve wholeheartedly”Since the official release of the service brand，13 service teams、HundredsResearch and development、Quality、Production、Sale、Service professionals go deep into the front line of the market，Cumulative visits to the whole country26Province、Municipality directly under the central governmentMore than a thousandCustomer，In the new journey of road service brand，Continuous customer focusThe pursuit of satisfaction，Help customers across the country to start work efficiently！

Careful Service Helps Start Construction

March ，In the spring road construction boom across the country，The service team arrivedG105 Liaocheng Gaotang Section Project Site。Construction site，Milling and planing damaged pavement、Pave the asphalt surface，To pavement compaction，XCMG complete Road MachineryBe busy in an orderly manner。To ensure the stable operation of the equipment、Complete high quality construction，The team carries out maintenance checks for the full range of equipment，Comprehensive monitoring of engineering data，Help customers start the seasonAchieve efficient construction。

And at minus 2.℃Suihua，Temporary failure of a Milling Machine that has been in service for many years。Service soldiers are not afraid of cold and hardship.，With“Enthusiasm、Take responsibility、Initiative、Extreme”The service attitude immediately put into the whole night of maintenance work.，The normal construction of the customer the next day is guaranteed.，Highly recognized。

In March, Tibet is still snow-white.。Tread on the thick snow，“Whole heart”The service team went to the plateau project site at an altitude of more than 5100 meters.，At17 below zero℃Check and maintain the equipment in the low temperature environment.。During the visit，The service personnel also communicated with the terminal.Under extreme conditionsCommunicate and guide the mechanical operation.，Correct the wrong operation，Reschedule the training。The service team with theirMajor、Sincerity and enthusiasm，Make every effort to achieve stable construction for customers。

Customer first, service first

Completely renewed“Serve wholeheartedly”Pattern，Not only the characteristics of normalizationActive visitsActivity，It will also be providedRegular inspection、Customized services，Customized trainingEqual value service，Improve customer experience in an all-round way，Meet customers' multiple service needs。For the new upgraded service and guarantee system，Users also gave high praise.。

The client said：

Our Engineering Department is located in the northeast of Inner Mongolia.，Short summer and long winter，The low temperature can be reached in winter.Minus 38℃，Many construction machinery will not be acclimatized.。We were deeply impressed by the service team of XCMG.，They braved the cold to install and debug the equipment.，One on onePersonnel training，Very patient and meticulous。Encountered a problem，One phone call.Quick response。We're right about thisFast and efficientVery satisfied with the service.。XCMG's team arrived at the construction site ahead of schedule during the Spring Festival holiday.，Escort the commencement of construction。

Although the road is far away, it is coming.
XCMG RoadService teamIt will be further promoted under the guidance of the new service system model.Service-orientedTransformation to extend the value chain of the main industry by service