Cummins "Digital Correspondent" Joins Mine Service Team to Promote Customer Service Upgrade!

March 02, 2023

At present

On-site service personnel of mine

Has begun to digitize technology

Integrate into daily work

Text message alarm / Save maintenance time

Resident service technician，After receiving an intermittent high water temperature alarm message from a mining card，Get in touch with users at the first time and carry out shutdown inspection。ThroughPrevenTechEquipment fault code analysis，Multi-module combination such as chart analysis of historical operation data，Quickly locate the possible cause of the problem。Finally, the gearbox is replaced and the water tank cooling net is cleaned.，Make the water temperature of the ore card return to normal.，Avoid the risk of high temperature failure of the customer's engine。

Remote diagnosis/ Ensure efficient attendance

Except for the mine card，Digital products have also been applied to other mining equipment.。Recently，The service technician passedPrevenTechAssemble for one machineQSX15 for Excavators operating over 9000 hours“Remote physical examination”It was found that the oil pressure fluctuated abnormally at idle speed and load.，After emergency stop，Find out the cause of the failure，And fix it quickly。PrevenTechRemote diagnostic and data analysis capabilities，Enabling the Cummins Mine Services Team，Eliminate the hidden trouble in time，Ensure efficient attendance of customer equipment！