“Dedicated to the sincerity of Hengwo”
We focus on customer needs，With professional solutions and sincere service attitude，Continuously create value for customers。
Volvo Construction Equipment Investment（China）Limited company aftermarket&Vice President of Parts Division Chen Chaoping
“Wo is right next to you.”
Ushering in major upgrades and changes
It is well known，Inheriting the century-old high-quality heritage of Volvo construction equipment，Relying on the rich accumulation of the mature global market，We always spare no effort to focus.：Continuously create value for customers，Achieve long-term win-win situation。
Since 1832，Every machine in Volvo.，Whether new or used equipment，All of them enjoy round-the-clock support services provided by Volvo's global dealer network and technicians.，As well as a full range of equipment monitoring and fast and complete supply of accessories.。In a persevering continuance，Constantly bring forth new ideas，Committed to achieving high-quality user experience and efficient assistance for on-site business，Continuously update iterative product design、Detail technology and post-market service mode。
And this year，“Wo is right next to you.”Customer care activities have finally been repeated over the years.、In practice，It ushered in a major upgrade and change different from the past.！We will have a longer service cycle.，More professional team of engineers and accurate quantification frequency，Create a more optimized field service experience for you。
All-round cost-effective experience
Create long-term value
As of March 1，The event was officially launched.，Full focus：
1Continuous extension of the whole life cycle care services
2Target device more than 2 times（Contain）Patrol inspection
3More than 3 years of senior engineer team
Committed to bringing a full range of cost-effective experiences，Create long-term value。On the basis of continuing all the traditional advantages，Continue to provide customers with continuous innovation and excellence。
Deep grinding and high efficiency、Precise、Major，Committed to living up to expectations all the time，Exceed expectations。
Have plenty and have no worries，As you wish.，Demand-oriented，Through further service mode optimization, promotion and business value quantification，We willContinuously reduce the time of service process，At the same time, go all out for you.Efficient Value Service Package，Aim to improve satisfaction，Pursue the needs of customers。
2023 has been fully launched.，The world has officially entered“Post-epidemic”Times，The industry is full of new challenges.，Although uncertainty is still the main theme.，But Volvo Construction Equipment is convinced：Since a crisis is also an opportunity，The unknowable future.，It's a huge treasure.。Strength，Will be able to cross thousands of dangerous peaks.，Create great value for the world.。Through“Wo is right next to you.”A new upgrade iteration of customer care activities，Each of our customers can enjoy more benefits and long-term benign experience.，Not just full lifecycle service and product support，It's not just about saving money.、Save time，More sustainable peace of mind、Low carbon、Energy saving、Professional and efficient，Go all out to protect your career。
Accurate coverage and timely response
Full service experience，Wo is right beside you.
New extra long version、Of high quality“Wo is right next to you.”Customer care activities，Will ensure that you are working with your device，Get the most timely、Major、Quantifiable daily maintenance services；Covers slave device management、Operation and maintenance、Extended Warranty，Go to the workshop for overhaul、Upgrading、Intelligent Internet of Things、All-round caring service experience such as data sharing。
Care activities bySenior engineers with more than three years of professional trainingForm a service team，Provide the yearNo less than two quantitative inspection visits，AndOnline、Offline linkage、Efficient action of the first time response，To provide customers with comprehensive and accurate care services，Solve the problem as quickly as possible。Practice“15-minute response、Arrive in 2 hours、24 hours to repair”Service commitment。
You can pass at any timeAPP、Official account、400 Hotline and other ways to contact us quickly。As soon as the response appears，“Wo”Right next to you.。
Continuous Innovation and Hand in Hand Growth
Front-line insight into customer needs，Improve the content of innovative services
Volvo as a long-time advocate and deep cultivator of comprehensive solutions，Always keep up with the market，Understand customer needs，In areas such asCare for patrol inspection、Assembly Preventive Overhaul、Equipment rental and accessory installationAnd so on may need all service aspects.，They all have rich experience and profound innovation ability.，Have the confidence to become a long-term close partner with your business to grow together.。
Choose Volvo Construction Equipment，What you have is not only the high-quality equipment that has been built by cultivating the global high-end market for a hundred years.，At the same time, it will have high-quality services that fully match it.。We promise，Will always remember the original aspiration，Constantly polish the profession，Continuous improvement，Enhance the experience，Create long-term win-win value。Wo Xin accompanies，Build the future together！
