February 23，With“Devotion to go far、Remain true to our original aspiration、Collaboration and cooperation、Guard terminal”As the themeOpening Ceremony of Cummins Guangxi Customer Support Center，Cummins Provincial Customer Support Center Full Interface Press ConferenceHeld in Liuzhou, Guangxi。
From Cummins China、Guangxi Cummins、Dongfeng Cummins、Fukuda Cummins、Joint ventures such as Xi'an Cummins and Anhui Cummins、Partner representatives participated in and witnessed the official release of the full interface of Cummins Provincial Customer Support Center。At this point，On behalf of Cummins to provide deep service for Vehicles with a unified interface、Mainstream markets such as construction machinery，The number of provincial-level customer support centers working together to improve end-user experience has reached 18.。
“Cummins Customer Support Center（Customer Support Hub）It is a regional service organization of Cummins at the provincial level in China.，It is an important measure to achieve a comprehensive service capability layout for mainstream market users.，”Fang Yong, General Manager of Automotive and Construction Sector of Cummins East Asia Distribution DivisionIntroduce：“The establishment of the Customer Support Center will include a joint venture.、Cummins' corporate resources in China, including partners，It is a main engine factory、Authorized Distributor、Provide convenient and fast business support for independent repair shops and end users，Enable customers to achieve truly efficient attendance。”
Lin Jing, General Manager of Cummins East Asia Distribution DivisionExpress，With the release of the full interface of the Customer Support Center，Cummins relies on 18 provincial customer support centers、Five provincial core parts maintenance centers and nearly 100 municipal core parts maintenance centers、3000 + Authorized Service Dealers，Let the service be infinitely close to the user，So that every user can feel Cummins in time.、Fast、Professional service is around us.。
The Guangxi Customer Support Center established this time，The service network will radiate all prefecture-level cities in Guangxi.，Relying on the manufacturing and technical advantages of Guangxi Cummins，Coordinated promotion of training、Test、Technical support and other work，Promote regional services to high network density、Strong service ability、Fast response and continuous development。
Since 2016，Cummins Deploys Provincial Customer Support Centers Nationwide，At present, 18 customer support centers are located in mainland China.。Fan Xiaolu, Director of Channel Business Development, Cummins East Asia Distribution DivisionExpress：Cummins through the synergy of post-market resources，Create power products and service solutions preferred by customers，Be the value partner of users。
More efficient With agile and perfect fault escalation mechanism、Technical and service support synergies across joint ventures，Achieve fast、Efficient Service Response；Continuously introduce efficient maintenance solutions for core components、Customized maintenance packages and other customized solutions，Provide users with life-cycle maintenance services for engines and core components。
More forward looking Based on core technology，Relying on full-interface service network，And digital networking solution、Intelligent maintenance、Digital tools such as engine health status monitoring，Improve equipment attendance。
More professional Make full use of online shopping mall、Visualize the whole process、Online and other professional operation tools，Help dealers and other partners to reduce costs and increase efficiency；Through the caravan、Online training、Professional technical support such as active service based on Vehicle networking，Enabling partners、Build engine maintenance“Specialist”。
Adhere to“eLu Cummins True Core True Service”Idea，Cummins Will Serve Users Unlimitedly，With core technology、Digital empowerment、Resource collaboration supports comprehensive service guarantee，Bring better service experience to users，Deliver more business value to partner。
