Cooperation and Exchange between Lingong and Cummins to Build a Service Brand and Win the Fourth National Era

Recently，Cummins Engine Aftermarket Team Comes to Shandong Lingong，Hold a discussion with Lingong technical service team，The two sides discussed the landing of service policies and measures and channel service providers.“Double promotion and co-management”A series of issues were exchanged and discussed.。

The Cummins aftermarket team said，Shandong Lingong is an important partner of Cummins.，Through the organization of on-site exchange meetings，About how the service is handled、Time limit for disposal、Coordination of communication mechanisms, etc.，Speed up running-in，Very necessary。

At the exchange meeting，The technical service department first explained Shandong Lingong in detail.“Customer-centric”“All the way”The concept of service，At present，Lingong is continuously improving the service capability of the whole process，Shaping the characteristic service brand of Lingong，It also focuses on the service process processing summarized since the switching of the fourth national product.、Information feedback、Information sharing and other experiences。

The Cummins team discussed this one by one.，Put forward specific suggestions。And then，The team members introduced Cummins service system respectively.、Operational processes、Business processing、Technical support and other services，The specific work to be carried out next is explained in detail.。

The two sides decided to work out a plan of action together.，Joint customer visits will be conducted，Listen to the voice of customers in the front line of the market，Practice with practical actions“Customer-centric”。“Pro、Kang”Cooperation、Win-win future。

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