Leader of "Resident Service", Creating Golden Signboard of Open-pit Mine Equipment Service
February 12, 2023
In recent years，Global Open-pit Mining Equipment Industry Development Encountered Fluctuations，But the leading enterprises represented by Xugong Mining Machinery，Full power，Overcome industrial fluctuations、Epidemic、Multiple challenges such as supply chain，Product sales scale、The market share has increased steadily，Especially high-end、Market share of large-tonnage products、Leading position，Stay strong。
Through the wave，Expand the leading edge，One of the key points of Xugong Mining Machinery is service.。Throughout the field of global construction machinery and mining equipment，Mainstream participants in the composition of business income，Post-market service is becoming the most active growth point.，Become a new profit growth pole，Become a manufacturer and continue to grow，Improve customer loyalty，Realize user value，The key point of upgrading brand connotation in an all-round way。
This kind“Phenomenal level”The underlying logic of industrial change，It lies in mining enterprises、Mining conTractor、End Customer，Demand for full release of high-quality services；Lie in“Service”It plays a firm supporting role in upgrading and transforming the operation mode of the mining industry.。
Deep docking of user needs，Build the service in the mine“The first brand”
Follow the trend and change。As an important participant and innovation in China's mining industry“Wind vane”，Since 12 years ago——First batch of 70 tons in 2011、90-ton mining hydraulic Excavator enters the market，Xugong Mining Machinery has taken the lead in the industry to carry out the service business in the mine.。According to the 15-minute response，Arrive in 2 hours，Service commitment of completion within 1 day for general failure，Xugong Mining Machinery Moves Service Position Forward Again，By virtue of“General contracting of project services”The way，Minimize service radius，Guarantee the availability of services、Aging and quality。
At the same time，Through“Stay in the mine”The way，Xugong Mining Machinery can understand the customer's products at the first time.、Demand for services，After timely feedback，Help enterprise products、Continuous improvement and upgrading of technology and services。
Gold standard service，Help improve user value
Mine service is one of the important components of the whole life cycle service guarantee system of Xugong Mining Machinery.。According to the plan，And“Resident services”Closely related link——Equipment mobilization stage，XCMG has set up a professional installation and delivery team，Ensure high quality delivery of equipment，And provide nanny-style tracking service during the trial operation of the equipment，At the same time, it provides operation driving for customers.、Equipment maintenance、Technical service and other professional skills training。And in the equipment operation phase，XCMG provides regular inspection for customers during the warranty period、Maintenance、Preventive maintenance and emergency services，At the same time, through the establishment of a three-level spare parts support network throughout the country.，Provide customers with accurate spare parts demand forecast and timely spare parts supply guarantee。The data shows，Through a series of initiatives，On the project covered by the resident service，Nearly 95% customer satisfaction with equipment%，Be ahead of your peers。In this way，The user experience of Xugong Mining Machinery has been significantly improved.，Customer loyalty is also further strengthened.。
According to the plan，In the future, Xugong Mining Machinery will be more widely used in the whole country and even in the whole world.，Advance in depth“Resident services”Layout，Full implementation of full life cycle service solutions，With the sharp weapon of service，More sustainable development in the field of open-pit mining equipment。
